ORTHOPAEDIC & PHYSICAL THERAPY PATIENT CARE COORDINATOR

Job Overview
We are seeking 2 dynamic and compassionate Patient Care Coordinators to join our healthcare team. This vital role combines administrative expertise with patient-centered service, ensuring smooth scheduling, accurate documentation, and effective communication across clinical and administrative departments. The ideal candidate will thrive in a fast-paced environment, demonstrating excellent organizational skills, attention to detail, and a passion for delivering exceptional patient experiences. This paid position offers an exciting opportunity to contribute to quality healthcare delivery while developing your professional skills in medical administration.

Responsibilities

• Scheduling patient appointments for our Orthopaedic and Physical Therapy Clinics with our Patient Care Coordinating team. This is a crossed-trained position working with our Lansdowne and Aldie Clinics.
• Verify insurance coverage and benefits through insurance portals and perform insurance verification to facilitate seamless billing processes.
• Review and update patient medical records, ensuring compliance with HIPAA regulations and maintaining confidentiality at all times.
• Collect Co-Pays and must be able to discuss and collect on account balances.
• Communicate with our MDs, DNP, PA, DPTs and Athletic Trainers to ensure positive, efficient and informative patient experiences.
• Provide kind and exceptional patient service by answering multi-line phones with professionalism, practicing proper phone etiquette, and addressing inquiries promptly.
• Maintain accurate filing of medical records and documentation review to support clinical operations and compliance standards.
• Collaborate with team members to improve office workflows related to medical office management, insurance verification, and appointment scheduling.

Skills

• Extensive experience with eClinicalworks EMR and PM systems.
• Strong knowledge of medical terminology, and a basic understanding of CPT and ICD-10 coding.
• Excellent computer skills with familiarity in Microsoft Office Suite (Word, Excel) and health information management software.
• Exceptional organizational skills with the ability to manage multiple schedules efficiently while maintaining attention to detail.
• Previous medical office experience required.
• Strong customer service orientation paired with professional phone etiquette and clerical skills such as filing and data entry.
• Knowledge of HIPAA regulations ensures confidentiality of patient information at all times.
• Ability to work independently as well as part of a collaborative team in a fast-paced environment requiring flexibility and problem-solving skills. Join us in making a difference by providing outstanding administrative support that enhances patient care experiences! This role is essential in streamlining operations while fostering a welcoming environment for all patients we serve.

Job Type: Full-time

Pay: $20.00 - $22.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Free flu shots
• Free parking
• Health insurance
• Paid sick time
• Paid time off
• Paid training
• Vision insurance

Experience:

• medical: 2 years (Required)
• current relative : 2 years (Required)

Language:

• English (Required)

Ability to Commute:

• Lansdowne, VA 20176 (Required)

Work Location: In person