Outbound Call Center Representative

We are seeking a highly motivated and articulate individual to join our team as an Outbound Call Center Representative & Social Media Handling for an Australian Based Company Project having an established business for around 9 years.

Timings: 6am to 3pm (PST)

Key Responsibilities:

Outbound Calling:

• Contact potential customers from lead lists.
• Explain offering services, promotions, and terms clearly and persuasively.
• Handle inbound inquiries and follow-ups to maximize conversions.
• Maintain accurate records of customer interactions in CRM tools.
• Meet weekly/monthly sales or engagement targets.

Social Media Handling:

• Respond to messages, comments, and inquiries on platforms like Facebook, Instagram, and WhatsApp.
• Post and schedule engaging content based on marketing campaigns.
• Monitor and report on engagement metrics.
• Escalate complaints or sensitive issues to management appropriately.
• Collaborate with the marketing team on ad creatives and promotions.

✅ Required Skills & Qualifications:

• Excellent verbal and written English communication skills.
• Proven experience in telemarketing, customer service, or call center roles.
• Knowledge of major social media platforms and basic content handling.
• Strong interpersonal skills and confident phone presence.
• Ability to multitask, stay organized, and handle pressure.
• Familiarity with CRM tools, Meta Business Suite, and WhatsApp Business (preferred).

Preferred Attributes:

• Previous experience in any service-based business.
• Creative mindset for content ideas and customer engagement.

What We Offer:

• Fixed salary + commission/bonuses
• Medical Insurance and Provident Fund (Upon Confirmation)
• Professional growth opportunities
• Supportive and energetic team environment
• Training and onboarding provided

Job Type: Full-time

Pay: Rs80,000.00 - Rs100,000.00 per month

Work Location: In person