Outlet Cashier

JOB PURPOSE

• To assist Accounts to enforce and ensure that all finance objectives are achieved and policies are followed with regards to outlet cashiering.
• To ensure all guests at the outlets sales of Food and beverage items are recorded in micros.

EXECUTIVE RESPONSABILITES & EMPOWERMENT

• Outlet cashier will interact with all departments to ensure smooth operation.

KEY OPERATIONAL ACCOUNTABILITIES

• Provide excellent customer service by acknowledging, assisting and thanking customers.
• Understand the food and beverage services being provided, including any promotions.
• Manage customer or team member inquiries and complaints, promptly and completely.
• Collect payments, make change and provide receipts.
• Ensure that a check is made and recorded in the POS system for every food & beverage sale in the outlet before being served by waiter or waitress.
• Ensure that a check is made and recorded in the POS system for any meals consumed by employees or any service offered to guests as complimentary or entertainment.
• Enter opening and closing check number used in his / her shift in the Night Auditors logbook, ensure that checks are used serially and all the checks are accounted for.
• Open a guest check in the POS system, punching orders, splitting and transferring tables, settling checks as cash, room charge, credit card or city ledger.
• Prepare cashier s summary and tally it with Micros (POS) reading at the close of his / her shift.
• Print and tally transaction list from credit card machines with physical check and Micros reading.
• Reconcile, investigate and correct any cash and credit card discrepancies.
• Prepare deposit envelope, write the deposit amount in cashier s deposit sheet and drop the envelope in the Front Office safe depository, in the presence of a witness, who has also signed the witness column of the cashier s deposit log drop sheet.
• Inform income Auditor, internal auditor or DOFA of any policy violations immediately from the outlet.
• Perform other duties as directed by income auditor or DOFA.
• Participate in the Quality Improvement process at the outlets.
• Act in accordance with fire, health and safety regulations and follow the correct procedures when required.

TECHNICAL COMPETENCIES

• Micros cashiering and posting.
• Credit card machine handling
• Email and Excel Microsoft office Application
• Accurate cash handling skills.