Outlet Manager

What you'll do:

• Assist the Food and Beverage Director and the Assistant Food and Beverage Director with overseeing the outlet(s) to ensure a smooth execution of service
• Responsible for staff training programs to ensure knowledgeable service throughout the outlet
• Assist in the development of departmental objectives, policies, procedures, and strategies
• Train and supervise Food & Beverage employees and provide feedback based on observation
• Demonstrate a working understanding of labor cost control through effective scheduling and proactive management
• Analyze operational problems, such as theft and wastage, and assist the F&B Managers in establishing procedures to alleviate these problems
• Hold staff accountable throughout their shifts for job performance through consistent supervision and follow-ups as needed
• Ensure immediate response is given to guest comments and concerns and apply corrective measures when necessary
• Ensure all employees adhere to dress code policies for their scheduled shifts
• Assist in establishing cost improvement objectives and implementing action plans
• Consistently conduct an accurate inventory by following inventory standards and procedures
• Ensure staff has a complete understanding of their job requirements and sufficient training before holding them accountable for results
• Ensure that all staff is delivering the level of service following New Waterloo Standard Operating Procedures
• Create opportunities for ongoing education and development of team members
• Assist in the development and implementation of special projects as assigned
• Promote and encourage guest name recognition with both internal and external guests
• Maintain a high level of cleanliness and awareness of safety in the work area
• Ensure all equipment is maintained in good, safe working condition; arrange for equipment purchases and repairs as needed
• Supervise the outlet in the absence of the Operations Manager and Director of Outlets

Who you are:

• You can read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• You have strong written and verbal communication skills and can write routine reports and correspondence.
• You can speak effectively before guests and groups of co-workers.
• You can navigate and operate computer and Point of Sale (POS) systems.
• You are a leader. You’re dedicated to developing your team and creating a holistic sense of mission.
• You believe that good hospitality is an experience, not just a transaction.
• You believe in learning and personal growth; you show up as a contributor, not a spectator.
• You have a solutions-oriented mindset and the confidence to make fast-paced decisions.
• You’re excellent with time management and can function effectively in a dynamic environment.
• You have a strong work ethic and the ability to work both autonomously and with a team.

BENEFITS

We are proud to offer competitive wages and the following benefits for full-time employees:

• Up to 3 weeks paid time off annually
• 50% off discount at most New Waterloo restaurants
• Health, vision, and dental benefits
• 401K matching
• Paid holidays
• Volunteer pay
• Tuition reimbursement
• Referral bonuses
• Discounts at our shops, hotels local partnership

ABOUT NEW WATERLOO

New Waterloo is a community-centric independent hospitality company based in Austin, Texas. We use our platform to intentionally empower and get behind the choices of our people and communities - creating environments that sustain lasting social impact. Our team of hospitality experts provides the resources, talent, passion, and collaboration necessary to foster thoughtful places and thriving businesses.

New Waterloo is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will be accepting applications on an ongoing basis until a candidate is selected for this role.