F&B Store Manager

Job Summary
As a Food and Beverage Supervisor at Royal Cup Restaurant & Specialty Coffee, you will oversee the daily operations of both the restaurant and specialty coffee sections. You will be responsible for leading and motivating a team of F&B associates, ensuring exceptional service delivery, and maintaining high standards of quality and efficiency. This role offers the opportunity to showcase your leadership skills while contributing to the success of our establishment.

Key Responsibilities

• Supervising Staff:

Provide leadership and direction to the food and beverage team, including servers, baristas, and support staff, ensuring they are properly trained and motivated to deliver excellent service.

• Scheduling:

Create and maintain staff schedules, taking into account business needs, staffing levels, and employee availability.

• Training and Development:

Conduct ongoing training and development sessions for staff, focusing on customer service skills, product knowledge, and operational procedures.

• Ensuring Guest Satisfaction:

Monitor the dining experience to ensure guest satisfaction, addressing any issues or concerns promptly and effectively.

• Quality Control:

Maintain high standards of food and beverage quality, presentation, and service, conducting regular inspections and providing feedback to staff as needed.

• Inventory Management:

Oversee inventory levels for food, beverages, and supplies, placing orders as needed and minimizing waste.

• Arranging Goods and Food:

Ensure proper arrangement of goods, food items, and pastries in the chiller and freezer for the hot kitchen and pastry section, maintaining organization and cleanliness.

• Cleaning Supervision:

Ensure that stewards and cleaners maintain cleanliness in the kitchen and frontline areas at all times, conducting regular inspections and providing guidance as needed.

• Cost Control:

Monitor expenses, including labor costs and food and beverage costs, and implement cost-saving measures where appropriate.

• Health and Safety Compliance:

Ensure compliance with health and safety regulations and sanitation standards, conducting regular inspections and addressing any issues immediately.

• Assisting with Operational Tasks:

Assist with various operational tasks, including opening and closing procedures, cash handling, and resolving technical issues with POS systems or equipment.

• Collaborating with Management:

Work closely with restaurant management to implement policies and procedures, achieve financial targets, and drive business growth.

Qualifications

• Previous experience in a supervisory or management role in the food and beverage industry, preferably in a restaurant or café setting
• Strong leadership and communication skills, with the ability to motivate and inspire a team
• Excellent customer service skills and a passion for delivering exceptional guest experiences
• Knowledge of food and beverage operations, including inventory management, cost control, and health and safety regulations
• Ability to work effectively in a fast-paced environment, with a flexible schedule including evenings, weekends, and holidays
• Certification in food safety and sanitation

Job Types: Full-time, Contract
Contract length: 24 months