Part Time Junior Technical Support Assistant

At Match Engine, a Dataguard LLC company, we connect consumers and businesses with service providers to satisfy their document management needs; including shredding, scanning, and storage. Our proprietary algorithms match customers with providers in the US and Canada, delivering services with speed and offering competitively priced options. Through our people, services, and technology, Match Engine delivers better outcomes for customers.

Please read this job description in its entirety! Attention to details and the submission of a fully completed application is critical for being considered for this role. (hint, hint)

Please submit a resume AND cover letter.

We believe it’s not just about your career or your job title. It’s about who you are and the impact you are going to make! Our technology department is made up of a small but driven team that gets a lot done with little time for being idle. We are supportive of each other and work well with every department to provide the best services to everyone to help them do their jobs more efficiently and effectively. Do you want to dive in and help our team do more?

We are looking for a Part Time Junior IT Support Assistant to work as a member of our team on site in our Lakewood, Colorado office. You will work under direct supervision of our System Administrator/Technical Support Specialist, and you will be responsible for assisting in the day to day technical support of our employees, so having strong communication and organizational skills as well as above average computer skills is a must. Our ideal candidate is someone who is a university student in a technology related field, or someone who is looking for a part time position and has either worked in a PC support role, or who is an avid PC tinkerer and hobbyist, as well as someone who enjoys troubleshooting and problem solving, and has a desire to learn.

Responsibilities

• Perform typical IT support tasks such as PC repair, software installation and configuration
• Conduct data entry related to IT records management as assigned by supervisor
• Assist to Manage equipment inventory
• Assist employees of all technical abilities with technology related issues and requests
• Assist with Drop Off Center customer service
• Perform other IT related tasks as assigned
• Be a champion of great support service to all employees
• Be available for off hours issues as needed for special circumstances (i.e. weekends and early mornings)
• Work within a team environment and support a culture of inclusiveness and continuous improvement

Qualifications

• Minimum Education Desired: Some college or university coursework in a computer related program in North America. Experience may be considered as a substitute over formal education.
• Experience using a Windows PC.
• Experience with MS Office, Google Chrome, Google Docs/Sheets a plus
• Strong Attention to detail
• Excellent fluency in English written and spoken communication
• Ability to present ideas and solutions in user-friendly language to non-technical staff
• Ability to multitask and thrive in a fast paced environment
• Must be self-motivated and able to work on projects independently as wells as with a team
• Be conscientious and have good time management skills. You keep your promises, take your commitments to others seriously, and have strong integrity.

If you have not taken the time to read and understand the above before submitting your application, we cannot be confident that you would be able to complete the detailed tasks this position demands.

To indicate that you have read and understand the requirements of this position, please include the word 'SLAPSHOT' in your cover letter or one of your answers to the questions asked during the application process. As an additional explanation as to why it is important that you be able to read and follow the above instructions, please see the following: https://www.snopes.com/music/artists/vanhalen.asp

Please submit a resume AND cover letter.

Pay: $18.00 - $20.00 per hour

Benefits:

• Flexible schedule

Education:

• High school or equivalent (Required)

Experience:

• Windows: 1 year (Required)
• Chrome Browser Configuration: 1 year (Required)

Language:

• Fluent English (Required)

License/Certification:

• Drivers License (Required)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Lakewood, CO 80228 (Required)

Work Location: In person