Support Technician

Title Midwest, Inc. is searching for a full time Support Technician. This position is responsible for providing technical support to users with computer software and hardware problems and maintaining documentation. Our company offers a competitive benefit package and paid vacation.

Title Midwest is the parent company of multiple Title and Escrow companies across the Midwest. We have been providing the most timely and comprehensive Title and Closing Services for decades. Whether our customers are buying or selling real estate, building a home or business or conducting a 1031 exchange, they can rely on Title Midwest and its subsidiaries to make certain the title is sound, the closing runs smoothly and the transaction is complete.

Essential Functions:

• Troubleshoot and resolve IT support issues submitted by TMH agencies
• Maintain and build knowledge of supported Line of Business applications
• Maintain website content and make routine updates
• Establish positive relationships with clients face-to-face, by telephone, and by email
• Maintain a working team relationship with agencies and vendors.
• Travel for location support as needed
• Provide documentation and knowledge transfer to other technicians
• Primary Systems: Microsoft 365, Phin, Settlor, Various lines of business applications

Expectations:

• Provide superior client service by resolving problems efficiently and responding quickly
• Ability to work independently and in team settings
• Ability to work efficiently with attention to details and quality of work produced
• Ability to communicate effectively, both verbally and in writing, with staff, clients, and the community
• Ability to establish and maintain working relationships across all levels of TM Holding’s staff and clients
• Ability to effectively work in a high pressure, fast-paced environment and be held accountable for results
• Ability to organize, multi-task, plan and set priorities with minimal supervision
• Ability to handle sensitive and confidential situations or information with poise, tact and diplomacy
• Maintain an attitude of confidence, enthusiasm, and positivity

Education and/or Experience:

• High School Diploma or GED is required; some post-secondary education or training is preferred.
• A+ and Network+ certification preferred or comparable secondary education degree
• Minimum 2 years of experience in IT support and customer service
• Demonstrated troubleshooting ability for hardware and software across multiple platforms
• At least 1 year of HTML coding experience.
• Experience with WordPress would be beneficial but not required.
• Prior exposure to professional office environment

Physical Demands:

The physical requirements of this job require occasional lifting of 5 to 50 pounds; the ability to walk, stand, bend, stoop and kneel occasionally and to sit for prolonged periods of time.

Work Environment:

The position functions primarily in an office environment.

Pay: From $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person