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Parts Advisor
Job Requisition ID: 176066
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Overview of the Role
As a Parts Advisor, you will play a key role in ensuring a seamless customer experience by managing parts inquiries, supporting aftersales operations, and contributing directly to service, parts, and accessories revenue. This role requires excellent customer skills, strong technical knowledge, and the ability to work efficiently in a fast paced Quick Service Centre environment.
- Receive customers promptly, understand their concerns, and accurately record job requirements.
- Provide clear repair explanations, prepare job cards, and give accurate cost estimates and delivery times.
- Follow up on jobs, obtain approvals for additional repairs, communicate delays, and manage active vehicle delivery.
- Ensure customer satisfaction by resolving concerns quickly and delivering high standards of service.
- Handle all cash transactions, petty cash documentation, cash reconciliation, and invoice filing.
- Support parts operations by assisting customers at the counter, recommending suitable parts, and ensuring accurate inventory control through stock audits and cycle counts.
- Manage parts returns according to policy and ensure completeness of documentation.
- Achieve assigned monthly targets for parts, service, and other revenue streams.
- Complete dealer certifications and participate in skill contests as required.
- Adhere to QHSE, company SOPs, and quality guidelines while reporting any incidents promptly.
- Minimum of 3 years’ experience as a Parts or Service Advisor in an automotive dealership.
- Bachelor’s degree in Automobile or Mechanical Engineering (or equivalent).
- Knowledge of automotive dealership processes, including SAP/ERP systems and MS Office.
- Technical understanding of automotive parts and repair processes.
About the Team
You will be part of the Aftersales Quick Service Centre team, reporting directly to the Parts Manager. The team works collaboratively to achieve service quality, sales targets, and customer satisfaction scores. The environment is fast paced, customer focused, and highly performance driven.
- Proficiency in automotive aftersales systems such as SAP, dealer management processes, and MS Office.
- Strong organizational skills with attention to detail.
- Ability to work under pressure while maintaining service quality.
- Customer centric mindset with a commitment to delivering excellent service.
- Strong customer handling, communication, and interpersonal skills.
- Ability to manage cash, documentation, and inventory with high accuracy.
We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
Additional Internal Information:
- Reports to: Parts Manager
- Band: D
Note:-
You must have been an Al-Futtaim employee for at least 18 months in order to be considered.
You must inform your HRBP in confidence of your application.
Please note that this vacancy may be advertised externally in the next week so apply without delay.
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