Parts Coordinator

Key Responsibilities:

• Prepare quotations, sales orders, and related documentation in the ERP or inventory system.
• Monitor order status and coordinate with logistics and warehouse teams to ensure timely dispatch and delivery.
• Maintain accurate records of customer transactions, quotations, invoices, and delivery notes.

Customer Support & Coordination:

• Handle incoming inquiries from sales teams or customers (via email or phone) and provide information on parts availability, pricing, and order status.
• Follow up on pending orders, backorders, or delayed shipments to ensure clear communication and customer satisfaction.

Inventory Coordination:

• Coordinate with the warehouse team to ensure availability and proper stock management for required parts.
• Assist in tracking stock movement, replenishment, and stock discrepancies.

Warranty & Returns Assistance:

• Support the processing of warranty claims and parts returns by collecting necessary documents and coordinating with the warranty team.

Reporting & System Updates:

• Generate periodic reports on order status, sales performance, and parts movement.
• Update databases and ERP systems to ensure all records are current and accurate.