Qureos

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JOB_REQUIREMENTS

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Key Responsibilities:

  • Prepare quotations, sales orders, and related documentation in the ERP or inventory system.
  • Monitor order status and coordinate with logistics and warehouse teams to ensure timely dispatch and delivery.
  • Maintain accurate records of customer transactions, quotations, invoices, and delivery notes.

Customer Support & Coordination:

  • Handle incoming inquiries from sales teams or customers (via email or phone) and provide information on parts availability, pricing, and order status.
  • Follow up on pending orders, backorders, or delayed shipments to ensure clear communication and customer satisfaction.

Inventory Coordination:

  • Coordinate with the warehouse team to ensure availability and proper stock management for required parts.
  • Assist in tracking stock movement, replenishment, and stock discrepancies.

Warranty & Returns Assistance:

  • Support the processing of warranty claims and parts returns by collecting necessary documents and coordinating with the warranty team.

Reporting & System Updates:

  • Generate periodic reports on order status, sales performance, and parts movement.
  • Update databases and ERP systems to ensure all records are current and accurate.

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