Parts Coordinator UAE National Mussafah

Company: United Al Saqer Heavy Equipment - United Al Saqer Group
Location: Musaffah First Signal - Musaffah Industrial - Abu Dhabi

About United Al Saqer Group:
Established more than 40 years ago, the United Al Saqer Group (UASG) is one of the leading multi-sector business groups in the United Arab Emirates. UASG owns and operates a diverse portfolio of UAE-based companies across several key industries, including Abu Dhabi Motors, Dalma Motors, Al Saqer Heavy Equipment, Al Saqer Property Management, Royal International Construction, and Royal Joinery.

Job Summary

The Parts Coordinator will be responsible for providing administrative and operational support to ensure efficient coordination of spare parts orders, documentation, and logistics. This office-based role focuses on ensuring accurate processing, communication, and follow-up between the sales, warehouse, and logistics teams to deliver excellent customer service and aftersales support.

Key Responsibilities Order & Documentation Management

• Prepare quotations, sales orders, and related documentation in the ERP or inventory system.
• Monitor order status and coordinate with logistics and warehouse teams to ensure timely dispatch and delivery.
• Maintain accurate records of customer transactions, quotations, invoices, and delivery notes.

Customer Support & Coordination

• Handle incoming inquiries from sales teams or customers (via email or phone) and provide information on parts availability, pricing, and order status.
• Follow up on pending orders, backorders, or delayed shipments to ensure clear communication and customer satisfaction.

Inventory Coordination

• Coordinate with the warehouse team to ensure availability and proper stock management for required parts.
• Assist in tracking stock movement, replenishment, and stock discrepancies.

Warranty & Returns Assistance

• Support the processing of warranty claims and parts returns by collecting necessary documents and coordinating with the warranty team.

Reporting & System Updates

• Generate periodic reports on order status, sales performance, and parts movement.
• Update databases and ERP systems to ensure all records are current and accurate.

QUALIFICATIONS, CERTIFICATIONS & EXPERIENCE (MANDATORY & PREFFERED)

• High school diploma or diploma in Business Administration, Supply Chain, or a related field.
• 1-2 years of experience in administrative, coordination, or parts-related work (automotive or similar field preferred).
• Basic computer literacy, including Microsoft Excel, Outlook, and data entry systems.
• Good communication skills in English (spoken and written).
• UAE National (Emiratization opportunity).
• Knowledge of automotive spare parts or warehouse coordination.
• Familiarity with ERP or inventory systems (training can be provided).
• Ability to work accurately with documents, invoices, and reports.

Skills & Competencies

Strong organizational and coordination abilities, attention to detail, basic knowledge of order processing and documentation, computer literacy (Excel, Outlook, ERP preferred), effective communication, and a customer-focused approach with a willingness to learn and adapt.

Behavioral Skills & Competencies

Reliable, accountable, and proactive team player with a positive attitude, strong sense of responsibility, adaptability to change, and commitment to accuracy and professionalism in daily tasks.