Parts Sales Representative - Mercedes

JOB PURPOSE

Drive and promote sales of parts in the field to achieve set sales and customer service targets. Perform sales related activities such as making requisitions, order delivery and generating new business as per Principal guidelines to achieve assigned target.

Key Accountabilities

• Operations: Prepare parts details, check availability, source unavailable parts locally or internationally through other suppliers and actively follow-up with ordering team and the Principal to resolve issues related to unavailability of key parts. Coordinate the supply of parts to ensure they are available on time. Generate reports related to customer visits, sales achieved/lost and stock supply to facilitate management review.
• Sales: Prepare parts estimates and quotations to present a formal offer to customer & suppliers, discuss and understand customer needs. Provide product information, technical advice and warranty policies to customers. Ensure the correct part is ordered; communicate delays due to unavailable stock. Assist in the display of parts to ensure visual effectiveness in the retail outlet. Remain in contact with the team leader for guidance on technical matters.
• Market Analysis: Monitor market trends, competitor and Original Manufacturer (OEM) pricing to recommend strategies and implement actions to gain competitive advantage.
• Inventory: Assist in stock control to reduce slow moving stock and obsolete stock. This includes recording and controlling back orders and incorrect parts received to follow-up, take corrective action and ensure appropriate receipt of goods.
• Collections: Generate monthly customer statement of accounts and following-up/communicate regularly with the customer on the status of accounts and payments due.

Qualification

Bachelor's degree in Mechanical preferred.

Experience

3 years of minimum experience in Automotive Parts sales.