Passport Clerk

General Summary

• Excellent medical, dental, and vision insurance
• Generous vacation and sick leave starting on day one
• 11 paid holidays annually
• Participation in one of the nation’s best state retirement systems, with 11.96% employer contribution
• 457(b) deferred compensation plan with up to 3% county match, plus a 401(k)
• Paid parental leave, life insurance, and robust wellness programs
• Ongoing training opportunities and career pathing
  

The employee works under general supervision and must exercise judgment in the application of prescribed procedures and methods to routine matters. The work requires broad working knowledge of the Passport application procedures system in order to perform the more complex functions of the job to be able to accomplish the clerical work of the office independently.

Essential Functions

• Acts as front-facing contact for public, greeting persons and accepting and processing passport applications in accordance with training and instruction;
• Ensures customers submit completed applications;
• Verifies submitted documents for passport applications;
• Photographs customers for passports;

• Provides general information in response to public or official queries;
• May provide talks, classes, or formal education on recording to public;
• Will act as a backup to other recording clerk service areas when needed;

• Ensures customers submit completed applications;
• Verifies submitting documents for passport applications;
• Assists with trouble-shooting and testing of technology related to recording functions;

Job Requirements

• Per the U.S. Department of State requirements, passport application agents must meet the following requirements:
  • Are at least 18 years of age;
  • Are U.S. citizens or U.S. nationals;
  • Are not on parole or probation related to any federal, state, or local felony or misdemeanor related to breath of trust or moral turpitude (i.e. embezzlement, document fraud, drug offense, or dishonesty carrying out a responsibility involving public trust);
  • Are not presently under indictment for any federal, state, or local felony or misdemeanor related to breach of trust or moral turpitude;
  • Are free of any federal, state, or local felony convictions or misdemeanor convictions related to breach of trust or moral turpitude.

Work Environment & Physical Demands

• Work is performed primarily in an office environment and the employee in this class is subject to inside environmental conditions;
• May be required to lift up to 25 lbs.;
• This role requires sufficient visual acuity to accurately review and verify physical and digital documentation;
• Requires sufficient personal mobility and physical reflexes, which permits the employee to function in a general office environment to accomplish tasks.