Patient Accounting Specialist

The Patient Accounting Officer is responsible for maintaining the process of generating and collecting bills from patients for services rendered. The Patient Accounting Officer shall ensure that the financial activities for patients run efficiently and effectively according to international standards by following the facility's approved policies and procedures.

Job Accountabilities & Activities

• Assist in formulating and ensuring delivery of the Hospital corporate strategies and strategic plans.
• Act properly in delivering high operational performance standards by developing and supporting the RCM and Finance team.
• Collaborate with all levels of interdisciplinary teams, executive officers and other stakeholders in the development and implementation of programs and services.
• The duty will be scheduled in shifts based on work requirements.
• Perform front-desk duties and administrative work when needed; perform other applicable tasks and duties assigned within the realm of his/her knowledge, skills and abilities.
• Act as a primary source of information for patients who call with questions about a bill. They answer questions, resolve problems, and assist patients with repayment terms.
• Responsible for contacting patients who are delinquent in payment by mail, email, and/or telephone.
• Resolve issues related to patient contracts, whether with insurance providers or non-insurance agreements.
• Perform patient billing and reporting activities in a timely fashion.
• Review patient accounts to identify delinquent and due accounts.
• Follow collection procedures to receive the payments.
• Ensure proper follow up of open bills and appropriate closing in coordination with RCM.
• Utilise computer software to process, print and e-mail patient medical bills.
• Maintain a database of client accounts and billing information.
• Address billing issues and enquiries from patients. Arrange payment schedules, generate billing entries, print or e-mail bills, and create reports.
• Monitor patients daily post-admission to secure necessary approvals or determine cash requirements. Review and finalize invoices for discharged patients.

Qualifications and Experience

• Associate degree in a related field (accounting, finance, healthcare admin)
• 2 years experience in billing and collections within a major healthcare company or division of a large healthcare corporation.