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  • Proactively manage and optimize appointment schedules to ensure efficient patient flow and minimize wait times, considering provider availability and patient needs.
  • Verify patient insurance coverage and benefits eligibility, accurately entering data and resolving discrepancies to facilitate seamless billing and avoid claim denials.
  • Effectively communicate with patients via phone, email, and in-person, providing clear instructions, answering inquiries, and addressing concerns with empathy and professionalism.
  • Coordinate appointments with various specialists and ancillary services, ensuring timely referrals and the availability of necessary medical records and information.

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