Contact Center Agent

To support Fakeeh University Hospital (FUH) mission and vision statement.

Will provide telephonic scheduling for patients calling with one of the many services FUH provides.

Coordinates booking of appointments to optimize clinic function.

Supports the successful achievements of Operations strategic goals.

Familiar with the scope of services of each Clinic represented and will aide in directing the patients to the most proper clinic for his / her specific needs.

Excellent English verbal/written communication skills.

Exposure to / experience with customer service principles

Knowledge of Arabic desirable.

Computer literacy

Medical Terminology / or exposure to medical environment

Previous Contact Centre experience/appointment management

Exposure to / experience with CQI / JCI principles

Quality oriented

Abilitty to manage stress

Taking Responsibility

Teamwork

Adaptability

Customer Service

Understanding the Job

Is a cultural fit in the organization