Patient Care Advocate

Job Title: Patient Care Advovate
Location: Main Shahra-e-Faisal, Karachi
Shift Timings: 06:00 PM to 03:00 AM PKT
Working Days: Monday to Friday
Employment Type: Full Time and Onsite

Key Responsibilities:

• Manage the end-to-end patient care process, from receiving and processing DME orders to final delivery and follow-up.
• Coordinate directly with patients, healthcare providers, and insurance representatives to ensure all required documentation and approvals are in place.
• Verify prescriptions, insurance eligibility/authorization, and patient details to ensure accuracy and compliance with regulatory standards such as Medicare, Medicaid, and other healthcare requirements.
• Liaise with internal teams, including inventory, billing, and logistics, to ensure timely and accurate order fulfillment.
• Maintain regular communication with patients to provide updates, resolve queries, and ensure a seamless care experience.
• Document all interactions and actions in the system accurately to maintain compliance and service quality standards.

Requirements:

• 1–3 years of experience in DME or healthcare coordination.
• Strong communication, documentation, and insurance verification skills.
• attention to detail and patient care focus.

Perks and Benefits:

• OPD and IPD Health facility for self, dependents, and parents
• Life Insurance Coverage for self
• Fuel Card for Male Employees
• Free Pick & Drop for Female Employees
• In-House Gym Facility
• Paid Leaves & US Holidays
• Referral Bonus

Job Type: Full-time

Application Question(s):

• What is your current salary?
• What is your expected salary?
• Are you comfortable working from 6 pm to 3 am PST (Night Shift)?
• If selected, can you join us immediately?
• Residential Area in Karachi?

Work Location: In person