Patient Care Advocate

Job Title: Patient Care Advocate
Location: Main Shahra-e-Faisal, Karachi
Shift Timings: 06:00 PM to 03:00 AM PST
Working Days: Monday to Friday
Employment Type: Full Time and Onsite

Key Responsibilities:

• Manage order intake and ensure accurate and timely processing.
• Handle patient supplies and address related inquiries or issues.
• Coordinate with internal departments and external stakeholders to resolve patient concerns.
• Conduct patient outreach calls, including onboarding, wellness checks, birthday greetings, introductory calls, and other calls.
• Perform eligibility checks and take necessary follow-up actions as required.
• Conduct patient satisfaction surveys
• Coordinate with doctor offices and insurance companies to troubleshoot ongoing orders.
• Obtain prior authorization requests (PAR) from insurance providers.
• Verify insurance coverage and secure necessary authorizations for patient services.
• Maintain accurate and up-to-date patient records while meeting daily productivity targets.

Requirements:

• Minimum 1-2 years of experience in DME/Medical Supplies for the U.S. healthcare market.
• Hands-on experience with widely used EHR/CRM systems (a proficiency test will be required).
• Strong understanding of HCPCS and ICD-10 coding, as well as Medicare/Medicaid regulations.
• High attention to detail and accuracy in task execution.
• Strong computer and system-handling skills; comfortable with text-heavy system usage.
• Basic product knowledge of Durable Medical Equipment (DME).
• Good understanding of U.S. insurance plans and policies, particularly in the DMV region (DC, Maryland, Virginia).
• Excellent verbal and written communication skills in English.

Perks and Benefits:

• OPD and IPD Health facility for self, dependents, and parents
• Life Insurance Coverage for self
• Fuel Card for Male Employees
• Free Pick & Drop for Female Employees
• In-House Gym Facility
• Paid Leaves & US Holidays
• Referral Bonus

Job Type: Full-time

Application Question(s):

• What is your current salary?
• What is your expected salary?
• Residential Area in Karachi?
• Are you comfortable working onsite in the evening shifts/ US hours? 6:00 PM - 3:00 AM PST?
• If selected? Would you be able to join immediately?

Work Location: In person