Patient Care Coordinator

Key Responsibilities: Patient Coordination

• Welcome and assist patients and attendants with registration, consultation scheduling, and admission processes.
• Act as a liaison between patients, doctors, nursing staff, billing, and other departments.
• Guide patients through diagnostic, OPD, admission, and discharge procedures.
• Track and follow up on appointments, investigations, and treatment timelines.
• Ensure patient documents, reports, and consents are managed and updated.
• Handle interdepartmental coordination to avoid delays and confusion.
• Support international patients with interpreter services, visas, and travel logistics (if applicable).

Counselling & Support

• Offer basic emotional and psychological support to patients and their families.
• Educate patients about treatment plans, expected outcomes, and care processes.
• Address patient concerns and feedback with empathy and professionalism.
• Support patients during distress, particularly those with chronic illness or critical conditions.
• Offer counseling for pre- and post-procedural stress, especially in surgeries, maternity, and long-term care.
• Provide financial counselling regarding insurance, TPA processes, and payment planning.

Documentation & Reporting

• Maintain accurate records of patient interactions, feedback, and escalations.
• Prepare and share periodic reports related to patient satisfaction and coordination gaps.
• Assist in maintaining patient consent forms, discharge summaries, and feedback forms.

Qualifications & Skills:

• Graduate in any stream (Psychology/Social Work/Nursing background preferred)
• Additional certification in Counselling or Patient Care preferred
• 1–3 years of experience in a hospital, clinic, or healthcare setup
• Excellent communication and interpersonal skills
• Empathetic, composed, and patient-centric approach
• Proficient in MS Office and hospital management software
• Multilingual skills are a plus

Key Traits:

• Compassionate listener
• Problem solver
• Team player
• Emotionally resilient
• Strong organizational skills

Job Types: Full-time, Fresher

Pay: ₹11,721.43 - ₹29,822.98 per month

Benefits:

• Health insurance
• Paid time off

Work Location: In person