Patient Care Coordinator

Job Title - Patient Care Coordinator

Location - Bangalore

Role Purpose

The Patient Care Coordinator plays a pivotal role in guiding patients who have been prescribed surgical procedures, helping them move confidently from a state of pain and uncertainty to recovery and well-being.

This role acts as the single point of trust and coordination between the patient, doctor, insurance teams, and internal hospital stakeholders to ensure a seamless, compassionate, and well-executed care journey.

Key Responsibilities

1. Patient Counseling & Emotional Support

• Meet patients who have been prescribed surgical procedures and engage with them in a calm, empathetic, and reassuring manner.
• Clearly explain the surgical journey, from consultation to admission, surgery, discharge, and recovery, using patient-friendly language.
• Proactively identify patient anxieties, fears, or hesitations and address them through clarity, education, and reassurance.

2. Doctor Alignment & Care Execution

• Understand the treating doctor’s clinical approach, intent, and recommended care pathway.
• Act as an extension of the doctor by ensuring the treatment plan is communicated and executed accurately across teams.
• Maintain strict adherence to clinical instructions while translating them into actionable steps for patients and support teams.

3. Cross-Functional Coordination

Coordinate seamlessly with:

• Concierge and admission teams for scheduling and logistics
• Business and billing teams for financial clarity and transparency
• Doctors and nursing staff for timely clinical execution
• Track progress across all touchpoints to ensure zero gaps or delays in the patient journey.

4. Ownership of the Patient Journey

• Take end-to-end ownership of assigned patients—from surgery recommendation to post-procedure stabilisation.
• Serve as the primary point of contact for patients and their families throughout the journey.
• Ensure patients feel supported, informed, and cared for at every stage of their treatment.

Desired Skills & Competencies

• Strong interpersonal and communication skills with a high degree of empathy
• Ability to explain complex medical processes in simple, reassuring language
• High ownership mindset with excellent follow-through and attention to detail
• Strong coordination and stakeholder management skills
• Ability to work closely with doctors and clinical teams with professionalism and discretion
• Comfort working in fast-paced hospital environments

Educational Background & Experience

• Graduate in any discipline (Healthcare, Life Sciences, Nursing, Allied Health, or Management preferred)
• Prior experience in hospitals, patient coordination, healthcare operations, insurance coordination, or patient experience roles is an advantage

What You Gain

• Be part of India’s first truly patient-centric hospital system
• Work closely with senior doctors and clinical leaders
• Get trained in next-generation hospital experience, patient communication, and care navigation
• Make a real, visible impact by helping patients transition from pain and anxiety to confidence and recovery
• Build a meaningful career at the intersection of healthcare, empathy, and execution

Contact : 6290917626 or subham.barman@superhealth.co.in

Job Type: Full-time

Pay: ₹14,419.14 - ₹50,000.00 per month

Benefits:

• Provident Fund

Work Location: In person