Patient Care Representative

We are a patient-focused audiology practice seeking a dependable and motivated Patient Care Representative to support our in-office team and remote audiologists. This role is ideal for candidates interested in healthcare, patient care, or allied health careers who enjoy hands-on work and patient interaction.

You will assist with hearing evaluations, hearing aid demonstrations, patient flow, and administrative tasks. No audiology experience required; healthcare or medical office experience is a plus.

Key Responsibilities

• Greet and check in patients; confirm appointments and insurance information
• Prepare exam rooms, equipment, and testing areas
• Assist audiologists during hearing evaluations (training provided)
• Support diagnostic testing under supervision (otoscopy, audiometry assistance, tympanometry support)
• Help patients understand procedures and ensure comfort during visits
• Assist with hearing aid demonstrations, basic troubleshooting, and patient education
• Track hearing aid orders and coordinate fittings and pickups
• Make outbound calls to schedule patients when appointments are available
• Collect patient payments and process point-of-service transactions
• Maintain accurate, confidential patient records (HIPAA compliance)
• Clean and maintain equipment and reset rooms between patients
• Support outreach and referral relationship activities as needed

Qualifications

• Healthcare, medical office, or patient-facing experience preferred (not required)
• Strong customer service and communication skills
• Comfortable using computers, scheduling systems, and medical software
• Detail-oriented, reliable, and able to follow structured protocols
• Interest in healthcare, audiology, or allied health careers
• Ability to multitask in a patient environment

Why Join Our Team

• Paid, hands-on training in audiology
• Stable, full-time schedule
• Supportive team environment
• Opportunity for career growth within hearing healthcare
• Meaningful work helping patients improve their quality of life

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person