Patient Financial Services Representative

POSITION IS LOCATED IN OUR GERMANTOWN, TENNESSEE OFFICE!

About Company:

We’re officially a Great Place To Work®! We’ve always believed that supporting our team is just as important as supporting our patients. Now, we’re proud to share that we’ve earned Great Place To Work® Certification - based entirely on feedback from our own employees.

Read more here: https://ow.ly/YQ1C50WuRH1

This certification reflects the culture we’ve worked hard to build - one rooted in trust, inclusion, and purpose-driven leadership.

At Bradford Health Services, we are committed to providing exceptional care to our patients while fostering a supportive and rewarding workplace for our employees. We believe that taking care of our team allows them to take better care of others, which is why we offer a comprehensive benefits package designed to support their well-being.

Our benefits include:

• Medical Coverage – Three new BCBSAL medical plans with better rates, improved co-pays, and enhanced prescription benefits.

• Expanded Coverage – Options for domestic partners and a wider network of in-network providers.

• Mental Health Support – Improved access to services and a new Employee Assistance Program (EAP) featuring digital wellness tools like Cognitive Behavioral Therapy (CBT) modules and wellness coaching.

• Voluntary Coverages – Pet insurance, home and auto insurance, family legal services, and more.

• Student Loan Repayment – Available for nurses and therapists.

• Retirement Benefits – 401(k) plan through Voya to help employees plan for the future.

• Generous PTO – A robust paid time off policy to support work-life balance.

• Voluntary Benefits for Part-Time Employees – Dental, vision, life, accident insurance, and telehealth options for those working 20 hours or more per week.

At Bradford Health Services, we don’t just invest in our patients—we invest in our people.

About the Role:

The Patient Financial Services Representative plays a critical role in ensuring a smooth financial experience for patients within healthcare facilities across the United States. This position is responsible for managing patient accounts, assisting with billing inquiries, and facilitating payment processes to support the financial health of the organization. The representative acts as a liaison between patients and the healthcare provider, clarifying insurance coverage, explaining charges, and resolving discrepancies. By providing clear and compassionate communication, this role helps reduce patient stress related to medical expenses and promotes timely payments. Ultimately, the Patient Financial Services Representative contributes to maintaining accurate financial records and enhancing patient satisfaction through effective financial service delivery.

Minimum Qualifications:

• High school diploma or equivalent required; associate degree or higher preferred.
• Experience in a healthcare or financial services environment, particularly in patient billing or customer service.
• Strong knowledge of medical billing processes, insurance terminology, and healthcare regulations.
• Proficiency with electronic health record (EHR) systems and billing software.
• Excellent communication and interpersonal skills to effectively interact with patients and healthcare staff.

Preferred Qualifications:

• Certification in medical billing or coding (e.g., Certified Professional Biller or Certified Coding Specialist).
• Experience working with multiple insurance providers and familiarity with Medicare and Medicaid billing.
• Bilingual abilities to assist a diverse patient population.
• Advanced proficiency in data entry and financial reporting tools.
• Demonstrated ability to handle sensitive information with confidentiality and professionalism.

Responsibilities:

• Respond promptly and professionally to patient inquiries regarding billing statements, insurance coverage, and payment options.
• Verify patient insurance information and eligibility to ensure accurate billing and minimize claim denials.
• Assist patients in setting up payment plans and provide guidance on financial assistance programs when applicable.
• Collaborate with internal departments such as billing, coding, and insurance to resolve account discrepancies and expedite claim processing.
• Maintain detailed and accurate records of patient interactions, payments, and account adjustments in compliance with healthcare regulations.

Skills:

The Patient Financial Services Representative utilizes strong communication skills daily to clearly explain complex billing information and insurance details to patients, ensuring understanding and trust. Analytical skills are essential for reviewing patient accounts, identifying discrepancies, and collaborating with insurance companies to resolve issues efficiently. Proficiency with healthcare software systems enables accurate data entry and management of patient financial records, which supports timely billing and payment collection. Problem-solving abilities help the representative navigate challenging situations, such as payment disputes or insurance denials, while maintaining a patient-centered approach. Additionally, organizational skills are critical for managing multiple accounts simultaneously and ensuring compliance with healthcare regulations and privacy standards.

Bradford Health Services does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. In addition to federal law requirements, Bradford Health Services complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.