Patient Logistics Center Lead Dispatcher

Introduction

Do you want to join an organization that invests in you as a Patient Logistics Center Lead Dispatcher? At HCA Florida Memorial Hospital, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Benefits

HCA Florida Memorial Hospital offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated Patient Logistics Center Lead EMT like you to be a part of our team.

Job Summary and Qualifications

The PLC Lead Dispatcher is responsible for the facilitation of medical transportation for all inter/intra and third-party resources including ground and air transfers, transport, and placement of patients for all HCA facilities within the markets served. The position collects clinical information relative to a patient movement requests and facilitates the patient's movement by matching the patient's clinical needs to the appropriate resource with capability. The Lead TCC will collaborate with other areas of the PLC and facilities regarding patient needs for medical transportation. This position will use customer service skills and professional communication standards to positively interact with peers, customers, and supervisors. Works with Assistant Clinical Nurse Manager and Manager of Operations to assist with the oversight off work flows, preferred ambulance providers, maintaining SharePoint sites, staff schedules, rounding, and problem-solving.

GENERAL RESPONSIBILITIES

• Functions as both the Lead Dispatcher and CDT agent when delegated as such.
• Provides administration of all aspects of the TCC department in order to ensure organizational mission and objectives are met.
• Assists in hiring and maintaining appropriate staffing levels and utilization of personnel and ensure the highest quality of professional skill.
• Works closely with the Assistant Nurse Manager and Manager of Operations to collect, correlate, analyze and interpret operational data to better support staffing and PLC needs.
• Performs all transfer center functions, including centralized patient placement, in a timely, customer
• centered professional manner with the aid of a computer database consisting of facility service profiles approved clinical protocols, established patient care protocols, and healthcare information.
• Transports coordination specific to the transfer of patients and discharges from HCA facilities.
• Coordinates transfer of emergent, urgent and elective patients to a final destination facility from all potential referral sources to include but not limited to hospitals, clinics, post-acute centers, and physician offices via a telephone call to initiate acceptance and expedite decision making relative to a potential transfer.
• Follows specific protocols, policies, procedures, and utilize established resources to safely place patients at facilities.
• Works collaboratively with team members ensuring appropriate patient transportation..
• Establishes and maintains a high degree of awareness and knowledge of hospitals' medical staff, services, and special programs.
• Exhibits and models exceptional customer relationship behaviors, including telephone and personal contact with all of the call center' customer groups (i.e. physicians and their office staffs, callers, and fellow employees).
• Maintains professionalism and customer-centric communication with challenging callers.
• Ensures patient placement functions for timely bed placement, appropriate bed assignment, and to provide accurate patient information to assist with the development of an initial plan of care.
• Ensures accurate and concurrent data collection and maintenance in both patient record and center workflow systems.
• Shows proficiency in navigating and documenting in multiple technology platforms and other call and office-oriented systems as needed.

EXPERIENCE

• Minimum 2 years of clinical or hospital experience
• required- highly preferred ED and acute hospital experience.
• Supervisory Experience Preferred.
• Call Center/Transfer Center experience Preferred
• EMS or Dispatch Experience Required

EDUCATION

• Associate Degree or higher preferred.

Certification/Licensure

• EMT (Emergency Medical Technician Certificate, EMD (Emergency Medical Dispatcher) Certificate Required or approved equivalent

HCA Healthcare (Corporate), based in Nashville, Tennessee, supports a variety of corporate roles from business operations to administrative positions. Like our colleagues in any HCA Healthcare hospital, our corporate campus employees enjoy unparalleled resources and opportunities to reach their potential as healthcare leaders and innovators. From market rate compensation to continuing education and career advancement opportunities, every person has a solid foundation for success. Nashville is also home to our Executive Development Program, where exceptional employees are groomed to take on CNO- and COO-level roles in our hospitals. This selective program focuses on ethics, leadership and the financial and clinical knowledge required of professionals at this level of the industry.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Patient Logistics Center Lead EMT opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.