Patient Relation Officer

Job Purpose:

To act as the primary point of contact for patients and their families, ensuring a positive patient experience by assisting with admission, discharge, billing, appointments, and addressing queries or concerns in a professional and empathetic manner.

Key Responsibilities:

• Patient Interaction & Support
• Welcome patients and relatives, provide guidance on hospital services, procedures, and policies.
• Assist in admission and discharge formalities, ensuring a smooth process.
• Address patient and family concerns promptly and escalate issues to the concerned authority when required.
• Regularly check on patient satisfaction during hospital stay.
• Coordination & Communication
• Coordinate between patients, doctors, nursing staff, and administration to resolve concerns.
• Assist patients in booking appointments, follow-ups, and investigations.
• Facilitate smooth flow of information between departments for patient needs.
• Customer Service & Complaint Handling
• Handle patient grievances with empathy and professionalism.
• Provide clear explanations regarding billing, insurance, and hospital procedures.
• Ensure every patient leaves with a positive experience of hospital services.
• Documentation & Compliance
• Maintain accurate patient interaction records, feedback forms, and complaint logs.
• Support the hospital in quality audits and accreditation processes.
• Ensure compliance with hospital standards, patient rights, and confidentiality policies.

Qualifications & Skills:

• Graduate in Hospital Administration, Healthcare Management, or any related field.
• Prior experience in a hospital/healthcare setup preferred.
• Strong communication and interpersonal skills.
• Patient-centric approach with empathy and problem-solving ability.
• Proficiency in MS Office and hospital software.
• Ability to handle stressful situations calmly and professionally.

Work Conditions:

• Based in hospital front office, wards, or OPD.
• Rotational shifts including weekends/holidays if required.
• Direct interaction with patients, attendants, and hospital staff on a daily basis.

Job Types: Full-time, Permanent

Pay: ₹10,241.78 - ₹35,000.00 per month

Benefits:

• Provident Fund

Work Location: In person