Patient Relationship Executive (Healthcare/ Hospital Background only)

We are seeking a compassionate and customer-focused Patient Relationship Executive with prior experience in hospitals, clinics, or diagnostic centers. This is a primarily phone-based role aimed at delivering a smooth, supportive, and efficient experience for patients—from appointment scheduling to post-visit follow-up.

The ideal candidate will have a background in telesales, patient coordination, or healthcare customer service, with excellent communication skills and a strong commitment to patient care.

Key Responsibilities:

• Make outbound calls to confirm appointments, follow up on visits, and collect patient feedback.
• Handle inbound calls, addressing patient inquiries about services, doctors’ availability, procedures, and clinic policies.
• Provide clear, accurate information about treatments, diagnostic services, and medical specialties.
• Maintain and update patient records and call logs using clinic or hospital management software.
• Coordinate with doctors, nurses, and administrative staff to streamline patient scheduling and ensure timely care.
• Send appointment reminders, follow-ups, and medical reports via phone, SMS, or email.

Candidate Requirements:

• Experience: Minimum 2 years in telesales, patient coordination, or customer service—preferably in a healthcare setting (hospital, clinic, or diagnostics).
• Communication: Excellent spoken and written English; proficiency in regional languages is an added advantage.
• Skills: Strong interpersonal skills with a courteous, empathetic, and patient-first approach.
• Efficiency: Able to manage high call volumes and multitask effectively in a dynamic, fast-paced environment.

Additional Information:

• Work Experience: 2+ years in healthcare telesales or patient support
• Shift: 12-hour shifts (day or rotational, based on operational needs)
• Availability: Immediate joiners preferred

Job Type: Full-time

Pay: AED3,000.00 - AED4,500.00 per month

Application Question(s):

• Are you available on an immediate basis?

Experience:

• Healthcare/Hospital : 1 year (Required)

Location:

• Dubai (Required)