Patient Relationship Executive (Healthcare or Hospital only)

Position Summary:

We are looking for a compassionate and service-oriented Patient Relationship Executive with proven experience in hospitals, clinics, or diagnostic centers. This role is primarily phone-based and focuses on ensuring a seamless and supportive experience for patients—ranging from appointment scheduling to post-visit follow-up.

The ideal candidate will have a strong background in telesales, patient coordination, or healthcare customer service, along with excellent communication skills and a patient-first mindset.

Key Responsibilities:

• Make outbound calls to confirm appointments, follow up on visits, and gather patient feedback.
• Handle incoming calls and respond to patient inquiries regarding services, doctors’ schedules, procedures, and clinic policies.
• Provide detailed information on treatments, diagnostic services, and medical specialties offered.
• Accurately maintain and update patient records and call logs using hospital or clinic software systems.
• Collaborate with doctors, nurses, and administrative teams to coordinate and optimize patient appointments.
• Send appointment reminders, follow-up messages, and medical reports via phone, SMS, or email.

Candidate Requirements:

• Experience: Minimum 2 years in telesales, patient coordination, or customer service—preferably within a healthcare environment (hospital, clinic, or diagnostic center).
• Communication: Excellent verbal and written communication in English; knowledge of regional languages is a plus.
• Skills: Strong interpersonal skills with a courteous, empathetic, and patient-centric approach.
• Efficiency: Capable of handling high call volumes and multitasking effectively in a fast-paced environment.

Additional Information:

• Work Experience: 2+ years in healthcare telesales or patient support
• Shift: 12-hour shifts (day or rotational based on operational requirements)
• Availability: Immediate joiners preferred

Job Type: Full-time

Pay: Up to AED4,500.00 per month

Application Question(s):

• Are you available on an immediate basis?

Experience:

• Healthcare: 1 year (Required)

Location:

• Dubai (Required)