Patient Relationship Executive (Healthcare or Hospital only)

Industry: Healthcare / Medical Services
Location: Dubai, UAE

Position Summary

We are seeking a compassionate, customer-focused Patient Relationship Executive to join our team in Dubai. This role is critical to ensuring a seamless and supportive experience for patients — from initial contact and appointment scheduling to post-visit follow-ups.

The ideal candidate will have prior experience in hospitals, clinics, or diagnostic centers, with a strong background in patient coordination, telesales, or healthcare customer service. A high level of professionalism, empathy, and communication skills is essential, as the majority of interactions will be conducted over the phone.

Key Responsibilities

• Conduct outbound calls to confirm appointments, follow up with patients, and gather feedback
• Handle inbound inquiries regarding services, doctors, procedures, and general clinic information
• Provide clear, accurate, and empathetic explanations of treatment options, diagnostic services, and specialties
• Accurately document all patient interactions using healthcare CRM or clinic management software
• Coordinate closely with the medical and administrative teams to ensure smooth appointment scheduling and patient flow
• Send appointment reminders and updates via phone, SMS, or email

Candidate RequirementsExperience

• Minimum 2 years of experience in telesales, patient coordination, or customer service
• Healthcare industry experience (hospital, clinic, or diagnostic center) is highly preferred

Skills & Attributes

• Excellent communication skills in English (fluency in regional languages is an advantage)
• Strong interpersonal skills and the ability to address patient concerns with empathy and professionalism
• Highly organized and detail-oriented with the ability to multitask effectively in a busy environment
• A patient-first mindset with a courteous and supportive approach

Additional Details

• Work Experience: 2+ years in healthcare telesales, coordination, or patient support
• Shift: 12-hour shifts (day shift or rotational, based on clinic schedule)
• Joining: Immediate joiners preferred

Job Type: Full-time

Pay: Up to AED4,500.00 per month

Application Question(s):

• Do you have at least 2 years of experience in a healthcare setting (clinic, hospital, or diagnostic center)?
• Have you previously worked in telesales, patient coordination, or healthcare customer service?
• Are you comfortable handling both inbound and outbound patient calls?
• Are you comfortable working 12-hour shifts (day or rotational based on clinic needs)?
• Are you available on an immediate basis?
• What is your level of fluency in English (spoken and written)?