Patient Service Line Navigator - Heart Failure Center

The Heart Failure Center Patient Service Line Navigator provides a single point of contact to patients and the multidisciplinary team through which care is coordinated to achieve optimal patient outcomes. This navigator helps bridge the gaps between hospital- based services, interventional procedures and outpatient-based services to ensure the provision of appropriate patient care.

Essential Functions:

• Provides tailored education and support to patients and caregivers regarding diagnosis, treatment options, along with collaborating with physicians/APPs to help assist with patient management.
• Provides relevant follow-up after discharge from all interventional procedures and hospital stays to ensure patient safety and satisfaction; adjusts care delivery model based on multidisciplinary staff input and scheduling clinic visit appointments.
• Acts as a point of contact on day of intervention, assisting patients through the inpatient stay, discharge, and post discharge appointments.
• Review, manage and process all referrals, best practice alerts and potential external new patients to ensure appropriate follow-up.
• Assist with service line quality projects, patient educational materials, patient outcomes and serves as a liaison for outside providers and community groups.

This role will directly support our Heart Failure Center, under the Heart & Vascular Service Line.

• Depending on the needs of the service-line area, must have (1) a Bachelors in Nursing (BSN) from an accredited School of Nursing (or must obtain BSN within 2 years of hire) with licensure to practice as a Registered Nurse by the State of Florida, or (2) a MSW degree from a CSWE accredited college or Social Work program or (3) a Master’s degree in Health Administration or related field.
• Three years related work experience required.
• BLS required.
• ACLS preferred.