Patient Service Representative

Who we are:
We provide the best possible healthcare to our neighbors in Paterson and the surrounding communities. We live our values by providing primary health care to everyone regardless of their ability to pay at sites throughout Paterson.

How you can make an impact:
As a Patient Service Representative, you will ensure all applicable registration and financially related data is captured accurately. You will contribute your stellar work ethic and provide exceptional service to every patient and visitor who comes to our Community Health Center.

Schedules Vary: Monday – Friday, day shift from 8 am - 5:00 pm

What You Will Do:
1. Welcome patients to the Paterson Community Health Center.

2. Explain insurance options and register patients.

3. Collect co-payments, provide receipts, balance daily records, and day-end reconciliation.

4. Update insurance information when appropriate.

5. Verify insurance enrollment, eligibility, benefits, and out-of-pocket responsibility.

6. Schedule appointments in compliance with current policy.
7. Obtain Consent for Medical Treatment and Release of Medical Records Information.
8. Accurately complete computer data entry.
9. Work in an organized, efficient manner to maintain an orderly flow of patients
10. Maintain a file system necessary for proper organization of work.
11. Scan documents.
12. Obtain patient release forms in accordance with patient confidentiality policies.
13. Make patient calls as directed by the physicians/providers and Nurse Manager.
14. Records and distributes incoming correspondence, mail results, medical documents, etc.
15. Confirm appointments as needed.
16. Answer incoming telephone calls and take accurate messages.

What you Bring:

§ A passion for helping patients.

§ A High School diploma or an equivalent of 1 to 3 years’ experience in an applicable healthcare setting is preferred.

§ Bilingual

§ 1 year of health insurance verification experience is desired, not required.

§ Professional attitude and appearance Interpersonal skills.

§ Excellent verbal and written communication skills.

§ Creativity and resourcefulness.

Reasonable accommodations may be made to enable individuals with disabilities to perform their essential functions, as required under the Americans with Disabilities Act (ADA) or other applicable state/local law.

Paterson Community Health Center is an Equal Opportunity Employer

Reports to (title): Senior Patient Service Representative Lead and Deputy Patient Service Representative

Benefits:
Dental Insurance

Health insurance

Life insurance

Paid time off

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• 403(b)
• Dental insurance
• Health insurance
• Life insurance
• Paid orientation
• Paid time off
• Vision insurance

Work Location: In person