Patient Services Coordinator – Experienced Medical Front Office (Physical Therapy Clinic)

Seattle’s Elite Physical Therapy is a growing outpatient orthopedic clinic in Queen Anne, and we’re looking to add a Front Desk Coordinator to support our expanding team. This role requires prior front desk experience in a medical setting with direct responsibility for insurance verification and patient scheduling. Applicants without this experience will not be considered.

We are a small, patient-centered clinic that prioritizes high-quality care and a smooth, organized experience for every patient. Our clinicians treat one patient per hour, and the front desk plays a key role in keeping the day running efficiently.

This is an important role in the clinic, and we’re looking for someone who is organized, reliable, and able to stay focused in a fast-paced environment. This is not a passive front desk role, and is best suited for someone looking for a long-term position who can operate independently, take ownership of the front desk, and keep the clinic running smoothly without constant direction.

You will be responsible for managing patient flow, maintaining schedule integrity, and communicating clearly with patients regarding scheduling, billing, and insurance.

Responsibilities:

• Manage a high-volume phone line and convert new patient calls into scheduled visits
• Maintain and protect provider schedules (minimize gaps, manage changes efficiently)
• Patient check-in/check-out and confident payment collection at time of service
• Verify insurance benefits using payer portals (Availity or similar) and communicate patient financial responsibility clearly
• Coordinate with billing team regarding insurance, claims, and patient accounts
• Manage referrals, documentation, and incoming records
• Keep the front desk organized and running efficiently throughout the day

What This Role Requires (read carefully before applying):

• You have a clear system for staying organized and can quickly access information when needed
• You can handle interruptions and return to tasks without losing track
• You remain calm, focused, and professional when the clinic is busy
• You are comfortable communicating clearly with patients about scheduling, payments, and insurance
• You take ownership of your responsibilities and follow through

Required Qualifications:

• 2+ year experience in a medical, dental front desk role
• Hands-on experience verifying insurance benefits using payer portals (e.g., Availity)
• Experience handling scheduling and high call volume
• Strong communication and problem-solving skills

Preferred (but not required):

• Experience in outpatient physical therapy
• Familiarity with Prompt EMR systems
• Experience coordinating with billing teams

This Role Is NOT a Good Fit If:

• You tend to feel overwhelmed when multiple things happen at once
• You need frequent reassurance or direction to complete daily tasks
• You struggle to stay organized in a fast-paced environment
• You are uncomfortable discussing payments or insurance with patients
• You are new to healthcare administration or still learning how insurance and billing work

Compensation:

$25–$28/hour depending on experience
Health benefit contribution available, PTO accrued

Why Join Us:

• Supportive, team-oriented clinic environment
• Clear systems and expectations to help you succeed
• Growing clinic with strong patient demand
• Opportunity to take on more responsibility over time
• Consistent schedule and stable role

Pay: $25.00 - $28.00 per hour

Benefits:

• Free parking
• Health insurance
• Paid time off

Application Question(s):

• What system do you personally use to stay organized during a busy workday and quickly find information when needed?
• Describe how you handle being interrupted multiple times while managing ongoing tasks.
• A patient asks about their out-of-pocket cost, and you can’t immediately find the answer. What would you do?
• What EMR/scheduling systems do you have experience using?
• How many years of experience do you have verifying insurance benefits using payer portals (e.g., Availity, One Health Port, etc.)?
• When is your earliest available start date? What is your desired hourly wage range for your next role?

Experience:

• Medical/Dental Front Desk: 1 year (Required)

Ability to Commute:

• Seattle, WA 98109 (Required)

Work Location: In person