Patient Services Coordinator - Outbound

CVR: Where Purpose Meets Work-Life Balance
We believe that when people feel supported, they thrive. That’s why Center for Vein Restoration (CVR) has created a healthcare workplace rooted in purpose, belonging, and trust, where every team member is empowered to grow, contribute, and make a positive impact.

With a 98% patient satisfaction rating, our success is driven by the people who show up every day with talent, passion, and heart. We support work-life balance through consistent weekday-only schedules with no nights, weekends, or on-call shifts. If you’re looking for a place where your work truly matters, where you’ll be encouraged, respected, compensated, and celebrated, we’d love to meet you!

Duties and Responsibilities:

• Maintain an 80% conversion rate of all inquiry calls to PVN’s
• Develop and accomplish a lead generation plan, meeting or exceeding monthly or annual targets
• Identify targeted leads in order to start sales process and report accordingly
• Target new patient business using demonstrated sales experience
• Generate new patient business as well as:
  • Making calls to Prospects who did not convert to a new patient according to the approved call protocol.
  • Making calls to Patients who did not convert to Ablations according to the approved call protocol.
  • Making calls to Patients using the Recall Plan report. These patients are due for a follow-up appointment and the PSC’s research to ensure the follow-up appointment was kept and that the next appointment is scheduled according to the treatment plan.
• Meet or exceed sales objectives in converting leads to PVN’s
• Instill confidence with customers through clear and effective communication
• Ensure that proper input of demographics and insurance information is entered into NextGen when scheduling new patients
• Add value to each call by securing additional patient appointments as prescribed by the Doctor in the treatment plan.
• Call internet inquiries daily to schedule new patients per approved protocol.
• Call no shows/cancellations per approved protocol.
• Ensure Tasks are worked and completed daily.
• All other duties as assigned

Qualifications:

• Sales experience, to include demonstrated experience successfully converting sales leads
• Inside sales experience a plus
• Four years of experience delivering outstanding customer service
• Excellent written and verbal communication skills
• Strong organizational and computer skills
• Minimum of High School Diploma or equivalent
• Bilingual strongly preferred