Patient Services Representative

TeamHealth is proud to be the leading physician practice in the U.S. providing exceptional patient care, together. TeamHealth has been recognized by Newsweek as one of America’s Greatest Workplaces in Health Care for 2025 –Becker’s Hospital Review names TeamHealth among the top 150 places to work in healthcare. We continue to grow across the U.S. from our Clinicians to Corporate Employees. Join us!

What we Offer

• Career Growth Opportunities
• A Culture anchored in a strong sense of belonging
• Benefits (Medical/Dental/Vision) begin the first of the month following 30 days of employment
• 401k (Discretionary match)
• Generous PTO
• 8 Paid Holidays
• Equipment Provided for Remote Roles

JOB DESCRIPTION OVERVIEW:

The Patient Services Coordinator serves as a liaison between Team Health affiliates, National Patient
Services Call Center, and BasePointe Billing Center in solving and researching complex client-related
issues.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Resolve and research Team Health Client Services complaints. Suspend and unsuspend
  accounts per Team Health affiliates.
• Resolve and research hospital complaints relating to patient issues concerning billing and
  charges.
• Researching accounts on the system and requesting medical records.
• Submitting researched accounts to Medical Coding for review.
• Submitting researched accounts on to Medical Director after the Medical Coding Manager has reviewed. Complaints needing clinical review.
• Adjusting reviewed complaints after Medical Coding Manager or Medical Director has
  approved and adjusting accounts per Team Health affiliates.
• Corresponding with collection agency in order to coordinate the resolution of billing and
  reimbursement related issues.
• Corresponding to resolve client-related issues to the Better Business Bureau and to the
  Consumer Affairs office.
• Handle the National Patient Services Call Center warm transfers for all business.
• Processing NPSC and patient web site information.
• Processing NPSC ETM Tasks.
• Processing incoming mail (LOD – Letters of Dispute – from service center or lockbox,
  insurance update).
• Communicate and follow up all client complaints to Client Services Manager.
• Comply with mandatory requirements at the direction of the Client Services Manager.
• Assume other tasks, duties and responsibilities as assigned by the Client Services Manager.

Job Requirements:

Requirement: *12 weeks of ONSITE training and can be remote/hybrid AFTER training is complete*

QUALIFICATIONS / EXPERIENCE:

Excellent personal computer skills, including proficiency in Microsoft Office.
Ability to handle
a variety of tasks in a fast-paced environment, knowledge of IDX-BAR preferred.
Excellent problem-solving, communication, organizational, and customer service skills.

Education should be equivalent to completion of the 12th grade or a GED.
A minimum of 6
months experience in a medical billing setting, with an emphasis on patient relations.

Travel may be required to billing locations concerning the resolution of billing related issues.


SUPERVISORY RESPONSIBILITIES:

None


PHYSICAL / ENVIRONMENTAL DEMANDS:

This position may require manual dexterity and/or frequent use of the computer, telephone, 10-key, calculator, office machines (copier, scanner, fax) and/or the ability to perform repetitive motions and/or meet production standards to comply with the essential functions.
Also, may require physical and/or mental stamina to work overtime, additional hours beyond a regular schedule and/or more than five days per week.