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Payment - Client Services Manager - Vice President

India

JOB DESCRIPTION

Join a team where your expertise shapes the future of client service in payments. You’ll have the opportunity to build lasting relationships with leading corporations and drive impactful solutions. Grow your career in a collaborative environment that values your skills and encourages innovation. Experience professional development and mobility while making a difference for our clients. Be part of a culture that celebrates diverse perspectives and empowers you to excel.

As a Client Services Manager - Vice President within the Payment Client Service Account Management team, you will be the trusted advisor for our most valued clients. You will work closely with large corporate and multinational organizations, ensuring their banking needs are met with excellence. You will foster strong partnerships, deliver tailored solutions, and champion transformation initiatives that enhance client experience. Your work will directly impact our clients’ success and contribute to the growth of our business. Join us to collaborate, innovate, and make a meaningful difference every day.

Job responsibilities

Manage relationships with top-tier corporate and multinational clients, supporting their banking needs
Serve as the single point of contact for client escalations and ensure seamless service coverage
Visit clients regularly to identify opportunities for product adoption and growth
Lead service review meetings and resolve complex client inquiries
Support transformation initiatives to enhance client experience
Track regulatory changes and proactively guide clients to compliance
Monitor key performance indicators, metrics, and business objectives
Partner with relationship managers and sales teams to deliver exceptional client service
Collaborate with sales teams to identify and pursue new business opportunities
Share market and regulatory updates, promoting digitization and new product offerings
Direct client requests or refer to appropriate execution teams for resolution

Required qualifications, capabilities, and skills

Bachelor's Degree
At least 8 years of work experience with at least 4 years in Client Service or Sales/Relationship Management related roles
Strong understanding of Global Cash Management products
Prior experience working with large corporate and multinational organizations
Strong understanding of global cash management products
Knowledge of clearing processes including Real Time Gross Settlement (RTGS), National Electronic Funds Transfer (NEFT), National Automated Clearing House (NACH), Society for Worldwide Interbank Financial Telecommunication (SWIFT), Immediate Payment Service (IMPS), Clearing House Interbank Payments System (CHIPS), Federal Reserve, and other currency clearing systems
Excellent interpersonal and relationship management skills
Ability to work independently and deliver results

Preferred qualifications, capabilities, and skills

Postgraduate degree will be an advantage
Proven track record in driving client satisfaction and business growth
Experience in leading transformation or digitization initiatives
Strong analytical and problem-solving skills

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

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