Payroll & Benefits Coordinator

W Services Group represents a team of subject matter experts in cleaning, construction, and emergency response services. Our quality focused employees and contract partners successfully develop, implement, and manage projects and programs for multi-site groups across North America. We have earned a reputation of being a high value provider and are best known for truly partnering with our clients in a highly collaborative environment. This level of partnership yields real solutions and best supports our clients’ brand image.

Our structure is designed around our clients and is focused on being highly collaborative through market teams across all departments. Our personnel are empowered to make decisions and resolve issues in order to achieve a high level of client satisfaction in a rapidly changing environment.

Partner with W Services to experience the difference and the new standard of clean. We are founded on the principles of a family business environment where the standard is to care, listen, respect, and trust one another.

We are always looking for talented, enthusiastic people to join our team. We believe the successful growth of our company depends on the teamwork and commitment of our employees to deliver the best service and value for our customers.

About the Role:

The Payroll and Benefits Coordinator supports the accurate and timely administration of payroll and employee benefits programs. This role serves as a key point of contact for employees regarding payroll and benefits inquiries and assists in ensuring compliance with applicable laws, regulations, and company policies. The Payroll and Benefits Coordinator works closely with the Payroll and Benefits Manager to maintain data integrity, improve processes, and to deliver a positive employee experience.

Payroll Administration

• Assist with the preparation, processing, and reconciliation of payroll on a regular basis (weekly payroll processing).
• Review payroll data for accuracy, including hours worked, deductions, taxes, expenses, and adjustments.
• Process payroll changes such as new hires, terminations, pay rate changes, garnishments, and bonuses.
• Respond to employee payroll questions and resolve discrepancies in a timely manner.
• Support payroll audits and year-end processes, including W-2 preparation and distribution.
• Serve as a point of contact for employee questions related to paid time off (PTO), including policy interpretation, balances, accruals, and usage.
• Serve as a point of contact for employee questions related to the 401(k) plan and assist with enrollments, changes, and issue resolution.

Benefits & Leave Administration

• Assist with the administration of employee benefits programs, including medical, dental, vision, life, disability, retirement plans, and other voluntary benefits.
• Process benefit enrollments, changes, and terminations in HRIS and vendor systems.
• Support open enrollment activities, including employee communications, data entry, and coordination with vendors.
• Assist with the administration and tracking of employee leave programs, including FMLA and applicable state paid family and medical leave programs.
• Coordinate leave-related benefits deductions, pay adjustments, and vendor notifications as needed.
• Serve as a first point of contact for employee questions regarding benefits and leave programs, escalating complex issues as appropriate.

Compliance & Reporting

• Maintain accurate employee payroll and benefits records in compliance with federal, state, and local regulations.
• Assist with compliance reporting related to benefits and payroll (e.g., ACA, audits).
• Stay informed on changes in payroll and benefits laws and regulations and support implementation as directed.

Systems & Process Support

• Maintain accurate data in HRIS, payroll, and benefits systems.
• Assist in identifying opportunities for process improvements and increased efficiency.
• Support special projects and initiatives led by the Payroll and Benefits Manager.

ADDITIONAL RESPONSIBILITIES:

• Identify, recommend, and implement solutions for interdepartmental and business operations processes
• Collaborate with cross-functional departments to achieve operational excellence
• Provide support as back up to Front Desk Associate (answering phones, greeting guests, handling mail)

Qualifications

• 1–3 years of experience in payroll and/or benefits administration.
• Experience with multi-state payroll
• Working knowledge of payroll processes, benefits administration, and applicable employment laws.
• Familiarity with benefits compliance (ACA, COBRA, ERISA)
• Strong attention to detail and high level of accuracy
• Advanced proficiency in Microsoft Excel.
• Proficiency with HRIS and payroll systems
• Excellent organizational, communication, and customer service skills.
• Ability to handle confidential information with discretion.
• Familiarity with ADP Workforce Now

W Services Group, LLC. provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, veteran status, genetic information, or any other characteristic protected by law.