Payroll Client Care Specialist

** Bilingual candidates are encouraged to apply.

Payday Payroll does more than process payroll—we partner with our clients to navigate HR, benefits, and payroll with confidence. We’re growing, and we’re looking for a Client Care Specialist who thrives in a fast-paced environment and takes pride in accuracy, service, and problem-solving.

If you enjoy working directly with clients, solving real business challenges, and being part of a team that values partnership and growth—this could be a great fit.

What You’ll Do

• Process multi-state payrolls accurately and on time
• Serve as a primary point of contact—answer calls and support clients with payroll, timekeeping, and HR-related questions
• Manage payroll updates including wages, bonuses, commissions, W-4s, and other compensation changes
• Handle payroll deductions such as garnishments, child support, tax levies, benefits, and retirement contributions
• Ensure compliance with federal, state, and local payroll and employment laws
• Create, review, and analyze payroll reports; perform internal and external audits to identify discrepancies
• Maintain and protect confidential employee and client data across systems
• Train and guide clients on payroll systems and best practices
• Assist with payroll packaging and distribution as needed
• Identify process improvements and recommend solutions or services
• Collaborate with internal teams to ensure smooth payroll operations

What You Bring

• 4+ years of payroll processing experience (multi-state preferred)
• Strong knowledge of payroll compliance, including taxes, PTO accruals, overtime rules, workweeks, and W-2s
• Experience managing payroll deductions (garnishments, benefits, levies, etc.)
• Proficiency in Excel, Word, and payroll/HRIS systems (ADP, Paychex, MPay, ReadyPay; Swipeclock a plus)
• Excellent attention to detail with the ability to manage high-volume, deadline-driven work
• Strong customer service and communication skills—comfortable working directly with clients
• Solid data entry and basic accounting skills

What Sets You Apart

• Bilingual (preferred, not required)
• Proactive, organized, and solutions-oriented
• Strong sense of ownership and accountability
• Comfortable working in a fast-paced, team-driven environment
• Willingness to support peak payroll cycles, including occasional extended hours

Why Payday

• Competitive compensation + health, dental, vision, and 401(k) match
• A team-focused, partnership-driven culture
• Opportunity to grow with a forward-thinking company

How to Apply

Submit your resume on Indeed and complete the AVA assessment.

AVA Assessment Instructions:

• Before you begin, allow for 30 minutes of uninterrupted time to complete the assessment.
• Go to, https://take.webava.com/assessment/ava/PaydayPayroll-ElvaG
• Click on Start the assessment and follow the guided instruction.

NOTE* Leave Keyword blank and select None in the Position drop-down.

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Have you process multi-state payroll? If yes, how many states?
• Which payroll systems have you used (e.g., ADP, Paychex, ReadyPay, MPay), and which are you most proficient in?

Education:

• Associate (Required)

Experience:

• payroll processing: 4 years (Required)
• payroll compliance: 4 years (Required)

Work Location: In person