Payroll Coordinator II

Welcome!

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We are seeking a highly detail-oriented Payroll Coordinator II to support payroll operations following a recent implementation of Workday. This role is critical in ensuring accurate, timely payroll processing while helping stabilize and optimize processes transitioning from UKG Pro.

This individual will serve as a key contributor in a fast-paced, evolving environment, partnering closely with Payroll, Accounting, HR, and Field Operations teams. The ideal candidate brings strong payroll processing experience, hands-on Workday knowledge, and the ability to troubleshoot issues while communicating effectively with a blue-collar, field-based workforce.

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Key Responsibilities

Payroll Processing & Execution

• Process multi-state, high-volume payroll in Workday with a high degree of accuracy
• Validate payroll inputs including hours worked, overtime, commissions, and deductions
• Ensure compliance with federal, state, and local payroll regulations
• Support off-cycle payrolls, adjustments, and corrections as needed

Audit & Quality Control

• Perform detailed payroll audits including gross-to-net validation
• Reconcile earnings, deductions, and taxes to ensure accuracy
• Identify discrepancies and proactively resolve issues prior to payroll finalization
• Maintain documentation and audit trails for all payroll activities

Workday Troubleshooting & Support

• Troubleshoot payroll calculation issues within Workday (earnings, deductions, tax setup, retro)
• Partner with HRIS and Payroll leadership to resolve system and configuration issues
• Assist in identifying root causes of payroll discrepancies and recommend solutions

Cross-Functional Collaboration

• Partner with Accounting on payroll reconciliations, journal entries, and funding
• Work closely with HR and Benefits teams to validate employee data and changes
• Communicate directly with field managers and employees to resolve payroll inquiries
• Provide clear, practical explanations of payroll outcomes to a field-based workforce

Employee & Field Support

• Serve as a point of contact for payroll-related questions from employees and managers
• Educate employees on Workday payslips, time entry, and payroll processes
• Handle sensitive payroll issues with professionalism and confidentiality

Process Improvement & Optimization

• Identify opportunities to improve payroll processes, controls, and efficiency
• Recommend and help implement best practices within Workday payroll operations
• Support post-go-live stabilization and continuous improvement initiatives

Qualifications

Required

• 2+ years of payroll processing experience (high-volume, multi-state preferred)
• Hands-on experience processing payroll in Workday Payroll
• Strong understanding of payroll fundamentals (taxes, deductions, garnishments, overtime)
• Proven experience performing detailed payroll audits and reconciliations
• Strong problem-solving and troubleshooting skills
• Excellent communication skills, with the ability to engage a field/blue-collar workforce
• High attention to detail and ability to meet strict deadlines

Preferred

• Experience transitioning from UKG Pro to Workday
• Experience in construction, HVAC, or field service industries
• Familiarity with payroll integrations (e.g., tax filing, garnishments)
• Experience working in a post-go-live or system stabilization environment

Work Environment

• Hybrid schedule (combination of onsite and remote work)
• Fast-paced, high-accountability environment supporting a growing field workforce
• Collaborative team setting with Payroll, HR, Accounting, and Operations

What Success Looks Like

• Payroll processed accurately and on time with minimal adjustments
• Issues identified and resolved proactively before impacting employees
• Strong partnerships built with field managers and internal departments
• Continuous improvements implemented to streamline payroll operations
• Increased confidence in payroll following Workday go-live

Why Join Us

• Opportunity to play a key role in stabilizing and optimizing a new Workday payroll environment
• High visibility across Payroll, HR, and Operations
• Ability to influence and improve processes in a growing organization

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Minimum Experience: 2+ years
Years Minimum Education: High School Diploma/GED

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Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email talentacquisition@serviceexperts.com