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PennDOT Winter Dispatcher, 20262027

THE POSITION

The Pennsylvania Department of Transportation is seeking Winter Dispatchers who are ready to support public safety during the busy winter season. This position plays an important role in managing calls and coordinating timely responses to keep travelers safe. You will help ensure that road crews receive the information they need to act quickly and effectively. This is a chance to make a positive impact while supporting winter operations across the state.

DESCRIPTION OF WORK

This position supports winter communication and response operations by answering calls and coordinating information for roadway safety. As a Winter Dispatcher, you will perform the following duties:

Call Handling: Answer emergency and non-emergency calls from the public
Resource Dispatch: Direct equipment operators and relay information during winter events
Information Logging: Record call details and maintain accurate seasonal documentation
Clerical Support: Perform filing, retrieving, sorting, and storing of documents
Safety Coordination: Communicate roadway conditions and support safe response efforts

Opportunities are based on operational needs, so there may not be open positions for each job title in every county. To see counties where you might be interested in working, view PennDOT's District map.

Work Hours and Additional Information:

This position may require rotating shifts, including evening and overnight hours, as well as overtime during peak winter operations. Weekend and holiday work may also be necessary to support public safety.
Salary: Winter Dispatchers earn $17.73 hourly.
This is a seasonal position lasting from September through April, but there are frequent opportunities to obtain a permanent full-time position.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Preferred Qualification(not required):

Previous clerical or radio dispatching experience, including the utilization of electronic communications equipment and visual display equipment

Additional Requirement:

You must be able to perform essential job functions.

How to Apply:

Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements may eliminate you from consideration for this position.
All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at ra-cs-vetpreference@pa.gov.

Telecommunications Relay Service (TRS):

711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

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Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance
We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks
Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visit www.employment.pa.gov and click on the benefits box.