People & Culture Coordinator

dnata is one of the world’s largest air services providers. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 127 airports. Offering ground handling, cargo, travel, and flight catering services in 35 countries across six continents, dnata is a trusted partner for over 300 airline customers around the world. Each day, the company handles over 1,900 flights, moves over 8,500 tons of cargo, books over 16,000 hotel stays, and uplifts over 320,000 meals.

The People & Culture Coordinator provides essential HR and operational support to ensure the effective execution of people initiatives and compliance across the employee lifecycle. This role is a front-line representative of the HR function at the unit level, serving employees with professionalism and confidentiality.

Employee Relations & Compliance

• Support unit People and Culture Manager or Generalist with conducting preliminary investigations for infractions; in the absence of these functions escalate complex ER matters to the Employee Relations Manager.
• Ensure compliance with federal, state, and local employment laws, including union CBA adherence if applicable.
• Support corrective actions and maintain appropriate documentation with fairness and consistency. Escalate to the People & Culture Manager or Generalist as needed in the absence of these functions escalate to the Senior Employee Relations Manager.

Recruitment & Onboarding

• Partner with Talent Acquisition to ensure seamless local hiring and onboarding.
• Lead on-site orientation and support timely completion of new hire documentation and training.
• Represent dnata at local recruitment events and job fairs to promote employer branding.

Onboarding & Offboarding

• Coordinate and facilitate Day 1 orientation and training setup for new hires.
• Prepare onboarding materials, badges, uniforms, and system access in coordination with relevant departments.

HR Administration & Compliance

• Collaborate with payroll, benefits, and HR systems teams to resolve issues and ensure timely processing and accuracy of all data submitted to payroll/shared services.
• Assist with maintaining employee records in both digital and physical formats in compliance with dnata standards and legal requirements.
• Support completion and accuracy of new hire paperwork, including I-9s, background checks, and benefits enrollment.
• Process HR transactions related to status changes, terminations, transfers, and attendance.
• Support offboarding processes including final paycheck requests, return of assets, and exit logistics.

Training & Data Support

• Track and update training completion data (e.g., safety, MLZ, job-specific).
• Assist with scheduling TTT, safety, and compliance training sessions.
• Run reports and provide administrative support for performance evaluation cycles and audit readiness.

Employee Experience & Engagement

• Support unit recognition and engagement activities, including service awards, surveys, and events.
• Serve as a resource to employees regarding HR processes, timekeeping, and policy navigation.
• Uphold dnata’s values through respectful communication and professional service.

EDUCATION: Associate’s degree in Human Resources, Business Administration, or related field preferred. 2 years of HR or administrative experience required; HR internship or union environment exposure preferred.

• Familiarity with HRIS systems, timekeeping tools, and Microsoft Office Suite.
• Strong attention to detail, organizational skills, and confidentiality.
• Bilingual (e.g., English/Spanish or other) preferred.
• Must be able to complete dnata’s TTT and Master Training certification within 180 days of employment.

dnata Group HR Values
All People & Culture (HR) team members are expected to uphold and demonstrate dnata’s Group HR Values and refreshed Global Values in their daily work. These values serve as the foundation for behavior, decision-making, and collaboration. HR team members will be held accountable for consistently reflecting these values in how they support employees, partner with the business, and contribute to the broader people strategy.

• Safety & Security – We support a culture of wellbeing by creating and maintaining a safe and secure environment for our people.
• Collaboration – We work together as one HR, leveraging each other’s strengths and striving toward shared goals for the success of the organization.
• Integrity – We maintain strong ethical principles even when it’s challenging and always act in the best interests of our people and the organization.
• Respect – We value the dignity, rights, and contributions of our colleagues, and create a culture of mutual consideration, understanding, and respect.
• Accountability – We are ambassadors who take ownership of our actions and decisions and consistently deliver results as part of a high-performing community.

Refreshed dnata Global Values

• We are safe – We prioritize safety in every action and decision we make.
• We play to win – We drive results and celebrate success.
• We respect everyone and work as a team – We treat people with dignity and achieve more through collaboration.
• We are future-thinking – We innovate, adapt, and continuously improve.

We believe that diversity and inclusion are fundamental to creating a strong workplace and community. At dnata, we’re proud that our workforce is as diverse as the customers we serve. And we’re committed to nurturing your talent with mentoring, volunteer and professional development opportunities. We welcome everyone. Our employee resource groups are one of the many ways we champion diversity and inclusion at dnata.

Notice Regarding Background Checks (State Law Disclosures)

dnata Catering may obtain consumer reports and/or investigative consumer reports about applicants or employees for employment purposes, in accordance with the Fair Credit Reporting Act (15 U.S.C. § 1681 et seq.) and applicable state laws.

• California: Pursuant to the California Investigative Consumer Reporting Agencies Act (Cal. Civ. Code § 1786 et seq.), dnata Catering may obtain an investigative consumer report that may include information regarding your character, general reputation, personal characteristics, or mode of living. You have the right to request a copy of any report obtained.
• New York: In accordance with Article 23-A of the New York Correction Law and the New York Human Rights Law, background checks will be conducted only as permitted by law, and any employment decision based on criminal history will follow required legal standards and notice requirements.
• Massachusetts: Pursuant to the Massachusetts Consumer Reporting Act (M.G.L. c. 93, § 52 et seq.) and the Massachusetts CORI statute (M.G.L. c. 6, § 172), dnata Catering may obtain a consumer report or criminal offender record information for employment purposes, consistent with state law. Applicants may request a copy of any report obtained.
• New Jersey: In accordance with the New Jersey Opportunity to Compete Act (N.J.S.A. 34:6B-11 et seq.) and applicable consumer reporting laws, background checks will be conducted only as permitted by law, and applicants will receive required notices and rights regarding any consumer report obtained.
• Texas: Background checks may be conducted in accordance with applicable Texas law and the Fair Credit Reporting Act. Applicants will receive required disclosures and authorizations prior to any consumer report being obtained.
• Tennessee: Background checks may be conducted in accordance with applicable Tennessee law and the Fair Credit Reporting Act. Applicants will receive required disclosures and authorizations prior to any consumer report being obtained.