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People Experience and Operations Senior Associate (HRA)
Overview:
Responsible for ensuring the timely recording and updating of employee data in HR systems while maintaining high standards of data integrity, efficiency, and service quality. The role supports business decision-making by generating data reports and conducting regular audits to ensure the accuracy and reliability of system data.
acts as a focal point for coordination with the Total Rewards (TR) and Payroll teams to ensure smooth execution of HR operations processes.
Responsibilities:
acts as a focal point for coordination with the Total Rewards (TR) and Payroll teams to ensure smooth execution of HR operations processes.
- Create GPIDs manually L3- (SSFL) and complete employee records with missing personal, job and compensation information for L3- employee's after FL GPID creation process enhancement in Egypt & L4+ in Egypt and L4+ in SSFL post GPID creation.
- Create and update SAP IDs for SSFL in liaison with SAP System Master Data team
- Deliver all other services (e.g. terminations, LOA, bank changes…etc.) at the defined SLAs/KPIs and drive operational efficiency and continuous improvement fully for Egypt and SSFL
- Ensure consistent service delivery of agreed process and complete transaction tracking to capture SLAs.
- Identify service delivery and process improvement opportunities in the assigned process.
- Audit on all day-to-day transactions to ensure data accuracy basis supporting documents
- Enhance data integrity on MyHR through periodic audits and cross-checking against inputs from other systems.
- Develop action plan upon audit findings & ensure 100% implementation by due date
- Act as SPOC with payroll team to ensure governmental increases are applied to all employees in Egypt BU
- Act as SPOC with TR during focal point cycle to ensure salary changes are captured correctly for all employees and to reflect all pay element changes on myHR
- Lead data integrity projects/tasks with all stakeholders in Egypt and SSFL
- Develop and share MyHR reports with all stakeholders.
- Ensure a consistent and high level of customer service and operational excellence that will ensure transactions are resolved efficiently and in full compliance with relevant legal, company and process requirements.
- Execute plans to improve customer satisfaction with a focus on processes.
- Represent technical, functional and customer perspective when taking decisions: Database requirements, integration of systems, internal clients and the broader shared services organization.
- Manage escalation and takes ownership for ultimate issue resolution.
- Ensure smooth on-boarding, training, process and support documentation and aids for colleagues as needed.
- Experience working with service management and ticketing systems.
- Demonstrated customer-centric approach and strong service orientation.
- Proven experience in process management and continuous improvement, focusing on efficiency, optimization, and productivity improvements.
- Strong communication skills.
- Demonstrated track record of strong service delivery.
- Technical / Functional Skills & Knowledge of HR Tools and Interfaces
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