People Operations & Learning Specialist

About QALAM

QALAM is a subsidiary of SeeBiz Pvt. Ltd. QALAM is a youth-focused initiative committed to empowering children and young people through impactful training, learning, and development programs.

As we grow towards becoming a registered Non-Profit Organization (NPO), we are looking for a passionate and organized professional to help build strong HR and learning systems while ensuring the smooth execution and documentation of all training activities.

Position Summary

The People Operations & Learning Specialist will be responsible for managing the

complete learning ecosystem of QALAM. This includes maintaining training

records, coordinating batches, supporting recruitment and HR processes,

managing trainers and participants, and developing systems that enable

organizational growth. Experience working with NGOs, NPOs, or

educational/training organizations will be highly preferred.

Key Responsibilities

Learning & Training Management

• Maintain complete records of all training programs and batches.
• Track training schedules, start and end dates, attendance, and participant progress.
• Maintain accurate headcount and participant databases for every batch.
• Coordinate with trainers before, during, and after training sessions.
• Ensure all training materials, reports, and evaluations are properly documented.
• Prepare monthly and quarterly learning reports for management.

HR & People Management

• Support recruitment, onboarding, and employee documentation.
• Maintain employee records and HR files.
• Assist in developing HR policies and SOPs.
• Coordinate performance reviews and employee development plans.
• Support volunteer and intern management where required.

Operations & Organizational Growth

• Develop systems and processes for efficient program management.
• Ensure accurate documentation for donors, partners, and future NPO compliance.
• Coordinate with NGO partners, schools, and stakeholders when required.
• Maintain training calendars and organizational databases.
• Identify opportunities to improve learning quality and organizational effectiveness.

Required Qualifications

• Bachelor’s degree in Human Resources, Business Administration, Education, Social Sciences, or a related field.
• Relevant experience in HR, Learning & Development, Training Coordination, or NGO/NPO operations.
• Experience working with NGOs, educational institutes, or training organizations will be preferred.

Required Skills

• Strong organizational and documentation skills.
• Excellent communication and interpersonal skills.
• Knowledge of HR practices and Learning & Development processes.
• Ability to manage multiple training programs simultaneously.
• Proficiency in Microsoft Excel, Google Sheets, Microsoft Office, and Google Workspace.
• Strong reporting and data management skills.
• Problem-solving mindset with attention to detail.

Preferred Attributes

• Experience with youth development or education programs.
• Familiarity with NGO reporting and project management.
• Ability to work independently and take ownership of responsibilities.
• Passion for education, social impact, and community development.

Reporting To

Founder / Program Director

Employment Type

Full-Time

Success Indicators

• All training records are updated and accurate.
• Every batch is tracked from planning to completion.
• HR documentation is complete and organized.
• Training reports are submitted on time.
• Efficient coordination with trainers, participants, and stakeholders.
• Continuous improvement in learning operations and organizational systems.

Work Location: In person