People Services Specialist

Are you looking for limitless career opportunities with a company that values growth, innovation, and teamwork? At Ntiva, we’re more than a Managed Services Provider, we’re a community dedicated to helping each other, our clients, and their businesses thrive both personally and professionally. Ntiva is a culture of people who are passionate about the work…and each other.

Our clients view us as an essential part of their teams, relying on us for strategic guidance, fast solutions to complex challenges, and proactive support. With strategic locations across the U.S. and leadership from our founder, Steven Freidkin, we’re on the front lines of a fast-paced industry, facing cybersecurity threats and rapid technology changes together.

If you thrive in a dynamic, supportive environment and enjoy going above and beyond, we’d love to meet you. Come explore one of our many opportunities and grow with us!

How you’ll make an Impact

We are looking for a People Services Specialist to play a pivotal role in our People team. This position is the backbone of our employee experience, responsible for ensuring smooth operations across key areas like benefits, onboarding, offboarding, and performance management. If you are a detail-oriented professional with a passion for supporting people, this is your opportunity to make a real impact.

What you will be doing

• Benefits & Employee Support: Act as the primary contact for all employee benefits inquiries and oversee benefits administration, including enrollment and life event changes, benefits deductions, compliance reporting (ACA, Form 5500, nondiscrimination testing), leave programs (PTO, FMLA, STD), and HR systems (UKG/Workforce Management).
• Lifecycle Management: Coordinate and manage the end-to-end processes for onboarding and offboarding, ensuring all documentation is completed accurately and in a timely manner.
• HRIS & Reporting: Maintain the integrity of our HRIS data, ensuring all employee records are accurate and up-to-date. Generate reports to support key People initiatives and departmental needs.
• Team & Office Coordination: Partner with our facilities team to support office operations, including space planning, supply management, and serving as a liaison with property managers.
• Employee Engagement: Develop, plan, and execute a variety of employee engagement activities and events, from company parties to remote team-building activities, to foster a positive and inclusive culture.
• Process Improvement: Proactively identify opportunities to improve and streamline People procedures, working to integrate new processes and tools as needed.
• Monitor and manage the People Team inbox: You will serve as the first point of contact for employee inquiries; respond directly to general questions or route messages to the appropriate subject matter expert (SME) for resolution.

Why Join Us?

You’ll be a key player in our company’s growth, directly contributing to a culture where every employee feels valued and supported. Your work will have a tangible effect on our team's satisfaction and success.

Location and Work Expectations

We are looking for a team member located near Lombard, IL or McLean, VA

You’ll be successful in this role if you have

• Bachelor's Degree (BA/BS) in Human Resources, Business, or relevant field.
• Minimum of 2-4 Years of human resources generalist experience in a corporate setting.
• Proven experience with UKG, including managing employee data, issue resolution, BI reporting, HRIS Admin experience with UKG and Workforce Management Administration.
• Excel proficiency with experience using advanced functions and tools for HR reporting and reconciliation (i.e. Pivot tables, VLOOKUP,data manipulation between multiple sheets, charts, graphs and data validation).
• Proficiency in leveraging AI tools and automation to enhance HR processes, such as drafting communications, analyzing data, improving workflows, and supporting talent, engagement, and compliance initiatives.
• Demonstrated HR generalist experience, with the ability to manage multiple competing priorities, effectively prioritize workload, and communicate seamlessly across various functions within the People/HR department.
• Superior people skills; client service and people oriented.
• Excellent Analytical and problem-solving skills.
• Self-driven with strong task ownership.
• Strong written and verbal communications skills.
• Ability to work under pressure, while maintaining a tactful and professional demeanor.
• Highly organized and strong time management skills.

Required language skills

• Ability to communicate professionally, in English, both written and orally
• Ability to write business correspondence and process procedures
• Ability to effectively present information and respond to questions from groups of managers, clients, and the general public

Bonus points for

• Ability to leverage generative AI tools to enhance efficiency in daily HR tasks and reporting
• Prior experience with Monday.com
• Professional in Human Resources (PHR)

Benefits and Perks

• Medical, Dental and Vision coverage for employee and family
• 401k + company-matched contributions 4% match on 5% contribution - no vesting period! (Employee and Company contribute after 90 days)
• Group Term Life and Accidental Death and Dismemberment coverage (company provided)
• Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided)
• Health Savings Account (HSA) Options / PPO Options
• Employee Assistance Program
• Paid Time Off (PTO) + Volunteer Time Off (VTO) + 8 Paid Holidays + 3 Floating Holidays
• Education Reimbursement Program
• Generous Employee Referral Program - cash bonus for successful referrals!
• Dynamic Recognition and Rewards
• Clear Promotion and Advancement Tracks
Work with Industry-Leading Talent

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The base pay range for this position is expected to be between $58,000 and $64,000 per year, plus an annual on-target bonus if applicable, not all roles are subject to a bonus. The base pay offered may vary depending on multiple non-discriminatory factors including, but not limited to, market location, job-related knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, and PTO. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment.

FLSA Status: Salaried, Exempt

Work Authorization Criteria
We welcome applicants who are U.S. persons. At this time, we are unable to offer sponsorship or assume sponsorship of an employment visa.

Workspace Requirements and Remote Work Policy
Team members must establish a dedicated safe workspace that is free from distractions, hazards, and that is secure from unauthorized access. This includes following Ntiva’s IT User and Security Policies that include but are not limited to password-protecting all equipment, keeping confidential and proprietary documents secure, refraining from using public Wi-Fi, having adequate arrangements in place to avoid significant interruptions from caregiving responsibilities during work hours (except in emergency situations with manager approval). Any remote work away from a team member’s normal expected dedicated safe workspace must be requested by team member, is subject to review by management, and must adhere to Ntiva policies and procedures.

Our Commitment to a Diverse Workforce
At Ntiva, we are committed to creating and maintaining a diverse, inclusive, and welcoming work environment for all employees and job applicants. We firmly believe that a diverse workforce fosters a wider range of perspectives, experiences, and ideas that lead to increased creativity, innovation, and problem-solving capabilities. As an equal opportunity employer, we actively seek to recruit and retain a diverse workforce that reflects the communities we serve. We prohibit discrimination of any kind, including but not limited to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, age, hair length, protective hairstyles, organ donor status, disability, veteran status, or any other legally protected status and comply with all applicable laws governing nondiscrimination in employment.

Application Deadline: The sooner you apply, the sooner we can get to know you! Submit your resume today! Applications will be accepted until 11/7/25.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.