Personal Injury Law Receptionist

Receptionist – Personal Injury (Motor Vehicle Accidents Required)Overview

Required Qualifications (NON-NEGOTIABLE)

• Prior experience at a personal injury law firm handling motor vehicle accident cases
• Strong understanding of:
• Personal injury case flow (intake → treatment → demand → settlement/litigation)
• Basic insurance claim processes and terminology
• Proven ability to communicate case updates to clients clearly and confidently
• Experience handling high call volume in a fast-paced environment
• Excellent phone etiquette and interpersonal skills

Join a fast-paced personal injury law firm focused exclusively on motor vehicle accident cases. We are seeking an experienced Receptionist who has prior experience working at a personal injury law firm handling auto accident claims and understands how to communicate effectively with injured clients.

This is not a general front desk role — you will be a key point of contact for clients, providing real-time updates on claim status, treatment progress, and case developments. The ideal candidate is confident, organized, and comfortable discussing the personal injury process from intake through settlement.

Key Responsibilities

• Serve as the first point of contact for clients, delivering a professional and empathetic experience
• Answer and manage high-volume calls, including:
• Providing case status updates
• Explaining where the claim is in the process (treatment, demand, negotiations, litigation)
• Communicating updates from attorneys and case managers
• Speak confidently with clients about:
• Auto insurance claims and liability status
• Medical treatment progress and gaps in care
• Next steps in the case lifecycle
• Schedule client appointments and coordinate calendars for attorneys and staff
• Maintain accurate and organized case notes in the firm’s case management system
• Assist with administrative tasks including document handling, data entry, and file organization
• Ensure the front office remains professional, organized, and client-ready at all times

Preferred Qualifications

• Bilingual (English/Spanish strongly preferred)
• Experience with case management software (e.g., Filevine, SmartAdvocate, Needles, etc.)
• Familiarity with medical terminology related to personal injury treatment
• Strong organizational and multitasking abilities

What We’re Looking For

• Someone who can own the front desk and client communication without constant supervision
• A team player who is detail-oriented, proactive, and reliable
• A professional who understands that client communication is critical in personal injury cases

Why Join Us

• Work in a growing, high-energy personal injury firm
• Be part of a team that prioritizes client care and results
• Opportunity for growth within the firm

Pay: $14.00 - $18.00 per hour

Benefits:

• Paid time off

Experience:

• working at a law firm that handles car accidents: 1 year (Required)

Language:

• English and Spanish (Required)

Work Location: In person