Personal Lines Customer Service Representative - P&C Licensed Insurance

Full Job Description

About Us
At Duncan & Associates Insurance Brokers, we believe insurance is more than policies—it’s about people. Our mission is to provide peace of mind for our clients and a supportive, fulfilling environment for our employees. We’re deeply committed to our community, our customers, and our team—and we’re growing!

We’re looking for a Personal Lines Insurance CSR who thrives in a client-first culture, is detail-oriented, and enjoys building lasting relationships while helping clients protect what matters most.

What You’ll Do
You’ll be the go-to expert for our personal lines clients—working closely with our Account Executives to deliver exceptional service that’s fast, friendly, and thorough.

Your day-to-day includes:

• Responding to client requests and correspondence within 24 hours
• Processing insurance documents (binders, endorsements, ID cards, COIs, etc.)
• Handling policy changes, renewals, and claims support with accuracy and care
• Preparing new and renewal applications; rating and underwriting support
• Keeping client files organized and up to date in our management system
• Maintaining proactive communication with clients and producers
• Following agency procedures on billing, collections, and compliance
• Staying current on industry updates and product knowledge

What We’re Looking For
We’re not just hiring for a job—we’re hiring for a career path. If you’re someone who brings curiosity, compassion, and commitment to every conversation, this is the place for you.

Must-Haves:

• 1-3 years of experience in Property & Casualty insurance (personal lines)
• Active Resident P&C Producer License
• Detail-oriented and tech-savvy (comfortable with Microsoft Office & Adobe)
• Excellent written and verbal communication skills
• Organized, responsive, and proactive
• Self-starter who thrives in both independent and team environments
• Client-focused mindset with a knack for solving problems

Bonus Points If You:

• Have experience with HawkSoft
• Enjoy learning and sharing best practices
• Have previous commercial experience as well

Why You’ll Love Working Here

• Positive, people-first culture
• Strong leadership and mentorship
• Meaningful work that makes a difference
• Health, dental, vision, and retirement benefits
• Paid time off + holidays
• Continuing education support
• A workplace that values you

Ready to Join a Team Where You Matter?
We’re excited to meet professionals who care deeply about service, success, and supporting one another. If you’re ready to grow with a company that’s as invested in your future as you are, we’d love to hear from you.

Apply today and let’s start building your tomorrow, together!

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person