Pharmacy Branch Manager

Job Title: Pharmacy Branch Manager

Company: Nova Pharmacy (A Project of Nova Health)
Location: Lahore
Job Type: Full-Time | On-Site

Working Days: 6 days a week
Shift Duration: 10 hours per day (Flexible between 7:00 AM – 2:00 AM)
Education Required: Intermediate (minimum), Graduation preferred
Experience Required: 8–10 years in retail and/or chain pharmacy operations

Supervisor: Operations Head / Managing Director

Location: Pharmacy / Branch

Position Overview

Nova Pharmacy, a key project of Nova Health, is seeking an experienced and performance-driven Branch Manager to oversee the full operational setup and performance of our pharmacy branch. The ideal candidate will be accountable for sales, inventory, staffing, customer service, and regulatory compliance while ensuring smooth, compliant, and profitable branch operations.

Required Competencies

• Strong leadership, motivation, and team-building abilities
• Dependable, trustworthy, and excellent interpersonal skills
• Strong planning and organizational skills with a willingness to learn
• Must maintain a professional appearance: clean, sober attire with a necktie in summer and blazer with necktie in winter
• Proven ability to manage people, inventory, and sales operations

Main Responsibilities

1. Customer Service

• Ensure customer queries are handled professionally by trained sales staff
• Handle escalated complaints (pricing, refunds, returns, prescriptions)
• Maintain effective relations with nearby clinics/hospitals
• Ensure ethical and professional customer handling, including for credit clients
• Monitor and evaluate sales staff performance regularly

2. Sales Administration

• Oversee product dispensing, proper billing, and sales process
• Ensure discipline, dress code, hygiene, and teamwork
• Supervise shift scheduling and performance tracking
• Plan doctor visits and promotional campaigns (e.g. handbills, sampling)
• Prevent pilferage, enforce manual discount policy, and maintain inter-branch harmony

3. Inventory Management

• Monitor expiries and manage shelf rotation (FIFO compliance)
• Oversee ordering, receiving, placement, and storage of inventory
• Ensure stock level optimization and returns of dead/expired stock
• Coordinate inter-branch transfers with proper documentation
• Monitor pricing/margin changes and ensure proper reporting and stock reconciliation

4. Sales Promotion

• Visit doctors to boost prescription flow
• Train team on product demos, brand awareness, and communication
• Implement campaigns in line with company promotional policies

5. Pharmacy Management

• Ensure clean, ergonomic layout of shelves and proper product placement
• Liaise with maintenance for utilities and equipment upkeep
• Ensure A/C and temperature-sensitive product compliance

6. Audits

• Conduct routine and surprise audits of inventory and operations
• Keep audit records, especially of high-value products

7. Accounts / MIS

• Submit daily/weekly/monthly reports including:
• Sales and purchase reports
• Customer count
• Attendance and performance logs
• Staff salary details and overtime records
• Variance reports and stock alerts
• MIS reports as directed by management

Special Responsibilities

• Train, mentor, and retain skilled team members
• Monitor branch security and CCTV regularly
• Complete additional assignments from senior management as required

Job Type: Full-time

Pay: From Rs40,000.00 per month

Work Location: In person