Pickup Dispatcher

Key Responsibilities:

• Process system data and generate daily pickup tasks; review and assign them to the dispatch team.
• Coordinate with drivers or the dispatch team to dynamically adjust pickup plans (e.g., expedited, canceled, or address changes).
• Handle customer pickup requests via phone or email, schedule pickup times, and confirm parcel details.
• Assign pickup tasks to drivers based on daily schedules, driver shifts, vehicle status, and geographic information.
• Monitor the execution of pickup tasks and adjust dispatch plans in real time according to actual conditions (e.g., traffic, emergencies).
• Collaborate across departments to ensure efficient allocation of vehicle resources and promptly address issues such as vehicle breakdowns or driver absences.
• Maintain close communication with drivers, relay task updates in a timely manner, and resolve issues encountered during pickups to ensure clear understanding and execution of tasks.
• Track pickup exceptions (e.g., delays, missed pickups), coordinate with customers and internal/external teams to drive resolution and ensure service completion.
• Record and analyze recurring issues, and propose optimization suggestions.
• Proactively monitor pickup progress and generate daily pickup reports, including task completion status and exception handling results.
• Regularly summarize lessons learned from dispatch operations, propose improvements, and optimize dispatch processes.
• Monitor driver schedules and maintain vehicle registration records, including but not limited to vehicle model and leasing source.
• Manage fleet-related tasks such as procurement of vehicle consumables and tiered fleet management.
• Address customized customer needs, conduct field visits to meet with local clients, and confirm pickup details such as time and location.

Requirements:

• Fluent in both Chinese and English (written and spoken).
• Proficient in using data analysis tools for data processing and analysis e.g., Microsoft Excel.
• Strong communication skills with the ability to collaborate effectively across teams (Dispatch, Drivers, Warehouse, Customer Service) to ensure efficient and seamless pickup operations.
• Ability to work well under pressure, handling multiple tasks simultaneously while maintaining a professional demeanor.
• Excellent phone and email etiquette; prior customer service experience is a plus.
• Experience in a warehouse environment, practical automotive knowledge, or programming experience are significant pluses.

Job Type: Full-time

Pay: $19.00 - $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Language:

• Mandarin (Required)

Work Location: In person