Pioneer Talent Program - Customer Service Representative

Crypto Jobs

Job Description Binance - Pioneer Talent Program: Customer Service Representative

Binance is the world's leading blockchain ecosystem and digital asset exchange. Trusted by over 230 million users across 100+ countries, Binance offers cutting-edge solutions in trading, finance, education, research, and more-all built with a mission to increase financial freedom and transparency worldwide.

About the Pioneer Talent Program

This is your gateway into the world of Web3 and blockchain. Binance's Pioneer Talent Program targets early-career professionals eager to gain real-world experience in crypto. Participants will receive:

• A full-time role with onboarding training
• 1:1 mentorship from industry experts
• Hands-on exposure to Binance operations
• Career development within a dynamic global company

Eligibility: 0-5 years of relevant experience

About the Customer Service Team

You'll join a globally distributed, high-performance support team that ensures users receive responsive, accurate, and human-centered service. Support channels include ticketing systems and live chat-covering user inquiries, KYC, complaints, and more.

• Handle high-volume live chats and online customer interactions
• Provide clear, accurate, and comprehensive assistance
• Follow communication protocols and service policies
• Record and route customer requests to relevant departments
• Resolve issues within defined timeframes and follow up effectively
• Continuously engage and delight users with empathy and professionalism
• Minimum 1 year of customer service experience (ideally in finance or e-commerce)
• College degree or above
• Native-level French and advanced English proficiency
• Experience supporting cross-functional teams is a plus
• Proactive, detail-oriented, and honest
• Resilient under pressure with excellent communication skills
• Willing to work flexible shifts
• Passionate about crypto and emerging technologies
• Be part of shaping the future of blockchain and Web3
• Work remotely with top-tier global talent
• Enjoy a flat, fast-moving organizational culture
• Develop in a results-oriented environment with growth opportunities
• Receive competitive compensation and benefits
• Embrace diversity in a truly inclusive workplace

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