Portfolio Manager

Portfolio Manager - Aspire segment

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About the business area

The Retail Banking Group (RBG) supports retail and micro-business customers in managing their finances, through expert advice and the provision of a full suite of specialist products and services in conventional and Shari’ah compliant banking. The business is committed to driving digital innovation to deliver excellence in customer service. We are actively seeking an ambitious professional to join our Retail Banking team at ADCB to work alongside passionate colleagues who share your ambition to redefine excellence in UAE banking.

In this role, your key responsibilities include :

• Portfolio Management-Own and manage the segment portfolio including overall liability, assets and wealth book growth in order to enable achievement of the established targets and objectives
• Leverage customer analytics and database marketing to maximise cross sell/deep sell/up sell ratios
• Monitor the portfolio and initiate portfolio actions (in consultation with Business Intelligence Unit), to help achieve portfolio Key Performance Indicators (KPIs), increase customer engagement, ensure quarter on quarter growth in Net Promoter Score (NPS)
• Develop, launch and monitor customer facing tactical campaigns in order to create awareness and grow the segment portfolio
• Carry out regular reviews of fees/charges and interest rates offered on liability and asset products in order to enable updating the fees as required
• Develop and monitor management information systems to control and monitor performance of the portfolio, operating expenditure, service levels and to provide accurate management reports
• Relationship Management-Manage and build key relationships with ADCB’s internal stakeholders (Product team, distribution channels, Operations, Legal, Compliance, Marketing etc.) for the coordination of assigned portfolio related programmes, processes and initiatives in order to ensure that these relationships continuously serve the Bank’s best interests and support the achievement of the objectives
• Budget Management-Contribute to the preparation of the business area’s budget and manage and monitor the financial performance against the budget so that areas of unsatisfactory performance are identified, rectified promptly and potential performance improvement opportunities are capitalised upon
• People Management-Manage self and team in line with ADCB’s people management policies, procedures, processes and practices to ensure adherence and to maximise own and employee contribution to business performance. Organize and supervise the activities and work of the team to ensure that targets and objectives are achieved and the business plan is delivered in line with the required policies, processes, procedures and systems
• Policies, Processes, Systems and Procedures-Implement approved departmental policies, processes and procedures, and ensure employee adherence so that work is carried out to the required standard while delivering the required standards of service to customers and stakeholders
• Continuous Improvement-Manage and motivate the team to ensure they contribute to, and participate in, the identification and implementation of change initiatives, programmes and projects in line with the Bank’s standards
• Customer Service-Demonstrate Our Promise and apply the ADCB Service Standards to deliver the Bank’s required levels of service in all internal and external customer interactions.

The ideal candidate should have the following experience

• Minimum 5 years’ progressive experience in Retail banking in UAE, preferably portfolio management with established track record in digital customer acquisition and x-sell (lifecycle management)
• Bachelor’s Degree in Finance or Economics
• Prior experience in retail customer portfolio P&L management, customer lifecycle management (digitally) and capable of picking up AI use cases.
• Knowledge in Product cross-sell strategy, Customer retention and attrition management & Lifecycle campaigns and loyalty programs
• Planning, analytical and time management skills
• Digital customer acquisition (Hayyak, Mobile, Internet Banking)
• Written and verbal English communication skills
• In depth technical knowledge of Retail Banking products and services
• Numerical and financial analysis skills