POS Deployment Support Officer

Job Description

Handle day to day POS Deployment daily duties, track terminals requests on Tracking tool, Field Service Engineers deployment plan and handle bank escalations inventory related.

Responsibilities

• Release all POS terminals that are needed to be added, replaced or deleted.
• Follow up the monthly terminals’ stock with the warehouse.
• Record all POS traffic different activities (add-replace- delete) in the reference sheet.
• Verify the POS terminals operations (Add, Replace and Delete) recorded on the Utility system making sure that they are the same as reflected in the reference sheet on a daily basis.
• Verify all merchant and terminal data/requests before sending it the POS Operations department to ensure accuracy of data on the system.
• Monitor the qualitative and quantitative of the input of the tracking system data that had been sent to team leader to give accurate monthly invoice result.
• Conduct monthly review on all POS terminals on the Utility and Out of Service systems.
• Follow up agents’ activities and make sure that regular visits are provided regularly to merchants.
• Report all withdrawn or replaced POS terminals from the merchant to delete them from the system.
• Follow up and checking agents Forms and Reports (installation report, replacement form, deletion form, visit form and Maintenance report).
• Answering all NI/POS clients’ inquiries and solve their problems over the phone for any deployment related issues.
• Follow up the deployment of maintenance tickets orders with agents and make sure that all tickets are solved and the spare parts returned to maintenance team.
• Deploy POS machines at different sites if required and per the contract with the client bank.
• Follow up all shipped terminals to the remote areas, and follow up with agents on the terminals status (deployed-under deployed) and the reasons in case of under deployed (delayed).
• Conduct periodic visits on the merchants’ sites ensuring that the POS machine is functioning properly.
• Handle the archiving of the installation report according to the Deployment department instructions.
• Provide a Daily report to indicate all visits made to all merchants and highlight any malfunction to be sent to the maintenance department for repairing.
• Handle the monthly client invoice by checking & sorting all the input & output terminals on the tracking system then reconcile them with the existing terminals in the market and issue the invoice required reports.

Qualifications

• Bachelor’s Degree.
• +2 years’ experience in merchant support or customer service roles.
• Good command of English language.

Additional Skills

• Strong problem-solving and troubleshooting skills.
• Excellent communication and customer service abilities.
• Ability to work under pressure and meet deadlines.
• Attention to detail and accuracy in ticket documentation.
• Familiarity with ticketing systems and claim request processes is a plus.