Pricing cum Customer Service-Freight Forwarding

Job Description:

We are looking for a Pricing cum Customer Service Executive to join our dynamic freight forwarding team based in Dubai.

Please note:
Only candidates with a minimum of 2+ years of UAE experience in a similar role within a logistics and freight forwarding company will be considered.
Applications that do not meet this requirement will be automatically rejected.

Key Responsibilities:

• Handle pricing inquiries and coordinate with shipping lines and airlines for air and sea freight rates.
• Prepare and send accurate quotations to clients in a timely manner.
• Maintain strong relationships with carriers, agents, and customers.
• Manage customer inquiries professionally via email and phone.
• Support the operations and sales team with pricing and customer service needs.
• Ensure all documentation and correspondence are handled efficiently.

Requirements:

• Minimum 2 years of UAE experience in pricing/customer service within a freight forwarding company (mandatory).
• Excellent communication skills in English and Hindi (spoken and written).
• Strong email drafting and typing skills with high accuracy and speed.
• Good knowledge of freight forwarding operations, shipping lines, and airlines.
• Proactive, detail-oriented, and able to work under pressure.

What We Offer:

• Competitive salary based on experience.
• Growth opportunities in a reputed logistics organization.
• Friendly and professional work environment.

Job Type: Full-time

Pay: AED3,500.00 - AED5,000.00 per month

Experience:

• Pricing/Customer service in Freight forwarding: 2 years (Required)
• International Pricing/Dealing with international agents: 2 years (Required)

Language:

• Hindi, English (Required)