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Principal Receptionist/Patient Scheduler
Position Details
Position Information
Recruitment/Posting Title
Principal Receptionist/Patient Scheduler
Job Category
Staff & Executive - Administrative & Support
Department
RWJ - EBCHC Reception
Overview
New Jersey’s academic health center, Rutgers Biomedical and Health Sciences (RBHS) takes an integrated approach to educating students, providing clinical care, and conducting research, all with the goal of improving human health. Aligned with Rutgers University–New Brunswick and collaborating university wide, RBHS includes eight schools, a behavioral health network, and six centers and institutes that focus on cancer treatment and research, neuroscience, clinical and translational research, advanced biotechnology and medicine, environmental and occupational health, and health care policy and aging research.
Our faculty are teachers, clinicians, and scientists with unparalleled experience who advance medical innovation and provide patient care informed by the latest research findings. We offer an outstanding education in medicine, dentistry, pharmacy, public health, nursing, biomedical research, and the full spectrum of allied health careers.
Our clinical and academic facilities are located throughout the state including New Brunswick, Piscataway, Newark, Scotch Plains, Somerset, Blackwood, and other locations. Clinical partners include Robert Wood Johnson University Hospital in New Brunswick, University Hospital in Newark, and other affiliates.
Through this community of healers, scientists, and scholars, Rutgers is equipped as never before to transform lives.
Our faculty are teachers, clinicians, and scientists with unparalleled experience who advance medical innovation and provide patient care informed by the latest research findings. We offer an outstanding education in medicine, dentistry, pharmacy, public health, nursing, biomedical research, and the full spectrum of allied health careers.
Our clinical and academic facilities are located throughout the state including New Brunswick, Piscataway, Newark, Scotch Plains, Somerset, Blackwood, and other locations. Clinical partners include Robert Wood Johnson University Hospital in New Brunswick, University Hospital in Newark, and other affiliates.
Through this community of healers, scientists, and scholars, Rutgers is equipped as never before to transform lives.
Posting Summary
Rutgers, The State University of New Jersey, is seeking a Principal Receptionist/Patient Scheduler for the Eric B. Chandler Health Center at the Robert Wood Johnson Medical School.
Under general supervision, responsible for answering phones and routing calls, scheduling appointments, greeting and registering patients. Responds to requests and questions from hospitals, patients and referring physician offices. Assists with billing activities. Provides general office support.
Among the key duties of this position are the following:
Under general supervision, responsible for answering phones and routing calls, scheduling appointments, greeting and registering patients. Responds to requests and questions from hospitals, patients and referring physician offices. Assists with billing activities. Provides general office support.
Among the key duties of this position are the following:
- Greets and directs patients and visitors in a prompt, courteous and helpful manner to appropriate areas at the Eric B. Chandler Health Center.
- Answers/screens telephone calls, makes call, and takes messages.
- Schedules and maintains appointments through the Practice Management scheduling (IDX) program. Assures appointment scheduling is completed in accordance with the criteria of the practice. Acts as a liaison in scheduling patients from Robert Wood Johnson University (RWJUH) for appointments at the Health Center.
- Utilizes computer to process full registration information for new/established patients at every visit. Completes new/established patient’s demographics, emergency contact and insurance information in the Program Management System. Ensures referral is verified where appropriate. All collected information along with required forms will be scanned in the EMR (Electronic Medical Record).
- Responsible for generating new schedules or daily reports.
FLSA
Nonexempt
Grade
167
Salary Details
Minimum Salary
24.980
Mid Range Salary
25.480
Maximum Salary
26.240
Offer Information
The final salary offer may be determined by several factors, including, but not limited to, the candidate’s qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university’s broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent.
Benefits
Rutgers provides a comprehensive benefits package to eligible employees. The specific benefits vary based on the position and may include:
- Medical, prescription drug, and dental coverage
- Paid vacation, holidays, and various leave programs
- Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options
- Employee and dependent educational benefits (when applicable)
- Life insurance coverage
- Employee discount programs
Position Status
Full Time
Working Hours
Standard Hours
35.00
Daily Work Shift
Day
Work Arrangement
This position requires a fully on-site work arrangement.
Union Description
Teamsters 97
Payroll Designation
PeopleSoft
Seniority Unit
Terms of Appointment
Staff - 12 month
Position Pension Eligibility
PERS
Qualifications
Minimum Education and Experience
- Two (2) years of progressively responsible clerical/general experience, preferably in a physician, hospital or health center setting including receptionist and scheduling duties, required.
Certifications/Licenses
Required Knowledge, Skills, and Abilities
- Computer skills and excellent customer service skills required.
- Demonstrated effective interpersonal skills.
- Ability to read, write, speak, understand, or communicate in English sufficiently to perform the duties of the position.
- Requires working with office equipment and confidential patient records and correspondence. Required to proofread and check documents for accuracy.
- Ability to multi-task.
- Demonstrated ability to verbally communicate effectively with patient population and faculty staff.
Preferred Qualifications
- Experience in a medical office setting, including some billing.
- Bi-lingual skills (English/Spanish).
- Knowledge of medical terminology.
- Candidates having experience working in a Federally Qualified Health Center a plus.
Equipment Utilized
Physical Demands and Work Environment
- Physical Demands: This position requires standing, walking, use of hands to finger, handle or feel, ability to reach with hands and arms 1/3 of the time; manual dexterity use of keyboard to enter data and video display terminal to receive and send information and data. Ability to talk or hear up to 2/3 of the time and sitting over 2/3 of the time. Must have clear vision at 20 inches or less (close vision). Ability to lift and carry objects weighing up to 25 lbs; ability to stoop and bend; ability to reach and grasp objects.
- Work Environment: Moderate noise.
Special Conditions
Posting Details
Posting Number
26ST0519
Posting Open Date
Special Instructions to Applicants
Regional Campus
Rutgers Biomedical and Health Sciences (RBHS)
Home Location Campus
Downtown New Brunswick
City
New Brunswick
State
NJ
Location Details
Pre-employment Screenings
All offers of employment are contingent upon successful completion of all pre-employment screenings.
Immunization Requirements
Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate’s offer of employment or disciplinary action up to and including termination.
Equal Employment Opportunity Statement
It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we encourage all qualified applicants to apply. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * Do you have two (2) years of progressively responsible clerical/general experience, preferably in a physician, hospital or health center setting including receptionist and scheduling duties?
- Yes
- No
- * Are you Bilingual in English/Spanish?
- Yes
- No
Applicant Documents
Required DocumentsOptional Documents
- Resume/CV
- Cover Letter/Letter of Application
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