Pro Services Expeditor

Summary

The Pro Services Expeditor I is the primary liaison for the company into the activities performed by the Service Operations team. The Pro Services Expeditor validates services orders, processing subcontractors POs and Invoices, manages change order processing, and improves all tasks related to Service Operations.

Required Qualifications

• High School diploma
• Proficient in Microsoft Excel, Work, and Outlook
• Excellent verbal and written communication skills

Desired/Preferred Qualifications

• College degree in a telecommunications related field or college degree in Accounting / Finance
• Previous business experience in an administrative capacity
• Experience in NetSuite and /or Connectwise

Essential Functions

• Validates Pro Service orders from CRM to ensure compliance with billing, setup, and makes any corrections as needed to ensure proper processing
• Assists with routing of projects to practices and project managers as defined by the PM Directors
• Authorizes third party vendor work providing purchase orders for work
• Engages and manages third party dispatch services
• Manages and authorizes invoice processing for third party vendors, using professional discretion and approving invoice payments
• Ensures third party compliance and vendor setup in alignment with reducing outside contractor spend
• Manages change order process in service tracking systems
• Implements tasks that relate to areas of improvements and/or new initiatives of Service Operations